Carolina Tavares
Raleigh,NC
Summary
Well-organized with demonstrated knowledge of healthcare procedures and administrative operations in hospital and clinical environments. Experienced with insurance forms, charts and other business correspondence. Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in different medical settings and handling all provider and patient needs. Good interpersonal and communication skills. Committed and well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care.
Overview
36
36
years of professional experience
Work History
Medical Office Secretary
SMG Mill River Internal Medicine
01.2009 - 03.2020
- Greet and check in patients
- Verify demographics
- Check insurance eligibility
- Collect copayments
- Initiate insurance referrals and prior authorizations for specialties and imaging
- Answer phones and triage messages
- Schedule ancillary labs, scans, MRI's, consults & xrays
- Check out patients and schedule follow up appointments
- Reconcile copayments at the end of each shift
- Retrieve and distribute mail
- Scan and fax care plan documents
- Scan medical records into electronic medical records
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently
Clinic Coordinator
Pediatric Hematology/Oncology, Floating Hospital for Children
05.1996 - 09.2007
- Greet patients and families
- Checked patients into clinic for cancer treatments
- Collect copayments
- Verified demographics
- Checked for valid referrals
- Balance daily journals
- Answer phones and triaged messages
- Scheduled follow up appointments, labs, scans & MRI's
- Ensured that all pertinent paperwork for encountered patients were submitted
- Worked with pediatric and adolescent cancer patients ranging in ages from 2-17
Consignment Shop Owner & Operator
Self.
10.1994 - 04.1996
- Owned and operated the shop
Follow Up Clerk
Tumor Registry, Brockton Hospital
07.1989 - 08.1994
- Follow oncology patients on an annual basis
- Check disease status and subsequent treatments
- Input all pertinent data into database
- Attend weekly multidisciplinary rounds
- Responsible for meeting minutes and their distribution.
Oncology Unit Secretary
Brockton Hospital
05.1984 - 07.1989
- Acted as a receptionist and primary communication center for the nursing unit
- Maintained charts and unit records
- Transcribed medical orders
- Prepared labs and X-ray requisitions and entered orders into the system
- Prepared admission charts
- Booked follow up discharge appointments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Education
High School Diploma -
Girls' High School
Roxbury, MASkills
- Patient chart maintenance
- Follow-up appointment scheduling
- Incoming call management
- Patient confidentiality
- Patient database management
- Medical billing protocol
- Lab test protocols
- Deadline-oriented
- Accounting support
- Inventory supplies
- Protecting information
- Prioritizing patients
- Appointment scheduling
- Dedicated team player
- Database entry
- Mail management
- Documenting patient information
- Maintaining confidentiality
- HIPAA knowledge
Timeline
Medical Office Secretary
SMG Mill River Internal Medicine
01.2009 - 03.2020
Clinic Coordinator
Pediatric Hematology/Oncology, Floating Hospital for Children
05.1996 - 09.2007
Consignment Shop Owner & Operator
Self.
10.1994 - 04.1996
Follow Up Clerk
Tumor Registry, Brockton Hospital
07.1989 - 08.1994
Oncology Unit Secretary
Brockton Hospital
05.1984 - 07.1989
High School Diploma -
Girls' High School
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