Natasha Taylor
University Park,IL
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
St. Anthony
01.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Engage with residents through outstanding interpersonal skills, good judgment and the ability to resolve issues with understanding compassion.
Dietary Aide
Sunrise Assisted Living
07.2013 - 06.2020
- Passionate to serve with optimism and positivity.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Business Office Manager
Victory Centre
05.2010 - 04.2013
- Ability to adapt and respond to different types of residents/family members facing scenarios.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
Victory Centre
01.2004 - 05.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Bloom Trail
South Chicago Heights06-1996
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Flexible
- Compassionate
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPR Certified
Timeline
Certified Nursing Assistant
St. Anthony
01.2022 - Current
Dietary Aide
Sunrise Assisted Living
07.2013 - 06.2020
Business Office Manager
Victory Centre
05.2010 - 04.2013
Receptionist
Victory Centre
01.2004 - 05.2010
High School Diploma -
Bloom Trail
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