Natasha Taylor
Nashville,TN
Summary
Experienced Warranty Project Manager with over a decade of leadership in residential construction, customer service operations, and warranty management. Expert in project planning, client communication, and service issue resolution. Adept at cross-functional team leadership, customer satisfaction improvement, and using CRM tools like Salesforce and Build Pro to track and manage service workflows. Strong communicator with a reputation for dependability, adaptability, and building positive client relationships.
Overview
14
14
years of professional experience
Work History
Property Manager
Bent Rail Dirt & Metal
07.2025 - Current
- Oversaw property maintenance operations and care for equine residents
- Developed budgets for property expenses, monitoring financial performance against forecasts.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Collaborated with real estate agents and brokers to showcase property effectively, attracting prospective tenants or buyers quickly.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
Customer Care Manager
Lennar Homes
04.2019 - 06.2025
- Lead regional warranty service operations and post-close customer care for multiple residential communities.
- Enhance homeowner satisfaction by developing team procedures for prompt, courteous, and effective issue resolution.
- Use Salesforce CRM to track service tickets, analyze trends, and report customer service KPIs to leadership.
- Conduct job site inspections to ensure compliance with company quality and safety standards.
- Partner with construction superintendents and trade partners to resolve complex escalations.
- Train new team members and mentor staff on service delivery, communication, and time management.
- Co-authored the company’s updated warranty protocol and homeowner maintenance manual.
Service Manager
Pulte Homes
07.2013 - 04.2019
- Managed warranty and customer service processes across multiple communities during and after construction phases.
- Created structured service workflows to improve communication with trade partners and reduce turnaround times.
- Implemented QA processes to identify and correct recurring issues, improving long-term customer retention.
- Collaborated with internal departments including sales and construction to ensure seamless homeowner experiences.
- Trained and evaluated service technicians, ensuring adherence to company standards and client expectations.
- Scheduled and allocated service team resources to meet evolving project timelines.
Design Professional
Sherwin-Williams
05.2011 - 07.2013
- Provided in-home color and product consultations to residential and commercial customers.
- Managed client accounts, vendor communication, and invoice processing for all custom design projects.
- Collaborated with store managers and corporate teams to align customer experience with marketing initiatives.
- Stayed current with interior design trends and color theory to provide top-tier service and recommendations.
Education
Associate of Arts - Business Administration
Elgin Community College
07.2013
Skills
- Project Management
- Warranty & Customer Service Operations
- Team Leadership & Coaching
- Workflow & Process Improvement
- Construction & Warranty Protocols
- Conflict Resolution & Problem Solving
- Client & Vendor Relationship Management
- Quality Assurance & Safety Standards
- Escalation & Issue Resolution
- Time Management & Prioritization
- Salesforce & CRM Platforms
- Communication & Collaboration
- Property inspections
Personal Information
Accomplishments
- Developed and rolled out new homeowner maintenance manual and service protocols, streamlining internal training and improving customer communication.
- Reduced service request resolution time by 30% through improved process workflows and technician coaching.
- Maintained top-tier customer satisfaction scores across multiple quarters through focused service delivery and issue resolution.
Timeline
Property Manager
Bent Rail Dirt & Metal
07.2025 - Current
Customer Care Manager
Lennar Homes
04.2019 - 06.2025
Service Manager
Pulte Homes
07.2013 - 04.2019
Design Professional
Sherwin-Williams
05.2011 - 07.2013
Associate of Arts - Business Administration
Elgin Community College
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