Natasha Thomas
IT Sales Leader
Coppell,Texas
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Center of Excellence Partner Account Rep
Sophos, Inc
Dallas, TX
01.2021 - Current
- Achieve booking quotas within designated territories.
- Offer precise forecasting and managing opportunity-related
activities via Salesforce. - Communicate Sophos’ value proposition to partners to develop, cross-sell, and upgrade opportunities for Sophos and the partner.
- Present and demonstrate Sophos tools and Nex-Gen products via webinars.
- Assure partners’ awareness of all relevant promotions, programs, marketing, training, and certifications.
- Adhere to CRM (Salesforce), business systems, and activity management standards, ensuring all activity is logged and accurately updated.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Strongly promoted Sophos products to new and existing partners during Q1 and Q2 of 2023, resulting in over $5.6 million in revenue for the company and the attainment of over 160% of individual sales goals.
Inside Collaboration Sales Representative
IBM
Coppell, TX
09.2023 - 12.2023
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Cloud Services Sales Development Representative
Entrust Datacard Corporation
Dallas, Texas
12.2014 - 01.2021
- Trained associates on best practices, with a focus on Salesforce, script writing, code email outreach, partner engagement, and managing CRM records.
- Served as onboarding expert for new employees and fostered strong morale within the department.
- Served as a product expert working directly with clients to identify pain points in IT and cybersecurity infrastructure to determine optimal solutions.
- Researched and connected with proper organizational decision makers, and qualified commitment propensity based upon budget, product, and timing.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Provided direct leadership and key contribution to the company meeting its 2019 sales goal of $90.3M.
- Added 20+ net new accounts within the first half of 2020, including multiple Fortune 500 organizations.
Inside Collaboration Sales Representative
IBM
Coppell, TX
09.2012 - 12.2014
- Established and cultivated rapport with C-Level decision makers and business partners seeking new business opportunities in Smart Cloud Collaborative.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Implemented a multitude of territory strategies by segmenting accounts and efforts to enhance effectiveness.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Inducted into IBM's 100% Club for Q3 in 2014 for meeting or exceeding all set forth performance goals.
- Reached 157% of overall revenue target in 2014 via exceptional business development and account management skills.
- Ranked in the top 20 of 800+ sales team members in SMART Social Score for several months in 2014.
Director of Admissions
National American University
Coppell , TX
08.2011 - 08.2012
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Designed effective and user-friendly processes for both admissions and applicant review.
Enrollment Specialist
American College of Education
Dallas, TX
04.2009 - 07.2011
- Communicated effectively via telephone, email and in person with prospective students.
- Developed and implemented promotional strategies to increase student enrollment.
- Understood and thoroughly explained services provided to potential students.
Admission Representative
Westwood College
Dallas, TX
06.2007 - 04.2009
- Reviewed admissions applications to check students' eligibility for acceptance.
- Supported students through admissions process by answering questions and assisting with forms.
- Spoke to prospective students about enrollment, institution benefits and features during one-on-one information sessions.
- Explained admissions procedures and courses offered to potential students.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Assistant Store Manager, Softlines
Sears
Longview, TX
08.2004 - 05.2007
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
Education
Doctor of Management - Organizational Leadership
University of Phoenix
Tempe 01.2016 - 03.2022
MBA - Business Administration And Management
American InterContinental University
Los Angeles 02.2002 - 05.2004
Bachelor of Arts - Business Administration
American InterContinental University
Los Angeles, CA 08.2002 - 12.2003
Skills
Business growth and retention
Network development
Retention strategies
Revenue Generation
Account development
Staff Training
Problem solving strength
Customer Relations
Product promotions
Performance improvement
Account servicing
Timeline
Inside Collaboration Sales Representative
IBM
09.2023 - 12.2023
Center of Excellence Partner Account Rep
Sophos, Inc
01.2021 - Current
Doctor of Management - Organizational Leadership
University of Phoenix
01.2016 - 03.2022
Cloud Services Sales Development Representative
Entrust Datacard Corporation
12.2014 - 01.2021
Inside Collaboration Sales Representative
IBM
09.2012 - 12.2014
Director of Admissions
National American University
08.2011 - 08.2012
Enrollment Specialist
American College of Education
04.2009 - 07.2011
Admission Representative
Westwood College
06.2007 - 04.2009
Assistant Store Manager, Softlines
Sears
08.2004 - 05.2007
Bachelor of Arts - Business Administration
American InterContinental University
08.2002 - 12.2003
MBA - Business Administration And Management
American InterContinental University
02.2002 - 05.2004