Natasha Thompson
Tampa,US
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills, and past experiences in a way that mutually beneficial to both myself and my employer and allow for future growth and advancement.
Overview
10
10
years of professional experience
Work History
Phlebotomist/Clinical Nurse Assistant
Cove
Tampa, FL
08.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Provided direct clinical services to individuals struggling with addiction, such as individual and group counseling.
- Assisted in the development of treatment plans for clients based on their needs and goals.
- Monitored client progress by conducting assessments, tracking data, and providing feedback to clinicians.
- Conducted drug screens using urine and saliva samples to ensure compliance with program requirements.
- Collaborated with other healthcare professionals within a multidisciplinary team approach to treatment planning.
Medical Staff Coordinator
Heads Up Healthcare
Tampa, FL
02.2022 - 04.2023
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Assisted multiple cases for customers by answering questions, responding to inquiries, and handling phone requests
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Investigated workers' compensation claims to determine eligibility and extent of coverage.
Medical Assistant
Medivolve Florida
Florida
09.2021 - 02.2022
- Was in charge of general office duties, which included keeping track of medical records
- Performed or scheduled preventive maintenance on equipment to extend its useful life, as well as troubleshooting technical issues and coordinating repairs
- Gathered histories, vitals, and current complaints through patient interviews
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Completed all of the required laboratory tests.
Lab Assistant
Quest Diagnostics Tampa University Plaza
Tampa, FL
02.2020 - 09.2021
- Created and submitted laboratory documents and reports in accordance with the regulations
- Handled lab result with precision and efficiency
- Set up laboratory equipment and instrumentation for tests, research, process, and quality control in the proper manner
- Worked in the laboratory performing diagnostic and therapeutic procedures
- Kept the lab in good working order by calibrating the equipment and cleaning the surfaces and items that were used
- Collaborate with coworkers during basic lab duties.
Claims Representative
Argus Dental Vision
Tampa, FL
12.2016 - 12.2017
- Proceed claims that pend for various reasons to assist in the final determination on claim disposition
- Processed adjustments related to projects or provider disputes providing timely follow-up provider call backs
- Negotiated settlements for simple claims based on the company's actual liability
- Was in charge of collecting premiums and issuing accurate receipts
- Examined reports, accounts, and evidence to determine the information's integrity and accuracy
- Double-checked details with policyholders and asked for more information
- Completed and maintained all types of personal lines insurance policies within the agency.
Medical Assistant
Passport Health
Tampa, FL
08.2014 - 12.2016
- Provided age-appropriate patient care before, during, and after exams
- Called, faxed, or emailed prescriptions to the pharmacy
- Completed clinical procedures and collected patient data for physician interpretation
- Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date
- Gathered and documented medical data from patients, such as blood pressure and weight
- Gathered histories, vitals, and current compliants through patient interviews
- Entered the patient's information, as well as the procedure and equipment, into the computer system
- Measured vital signs and weight before and after treatment
- Gathered accurate medical histories from patients, emphasizing key details
- Gathered all of the necessary paperwork for surgical billing packages
- Educated patients on medications, procedures, and treatment plans.
Education
Medical Assistant Diploma -
Sanford-Brown College
01.2014
High School -
Chamberlain High School
01.2012
Skills
- Training and mentoring
- Project oversight
- Inventory and restocking
- Drug inventory management
- Professionalism
- Customer Service
- Health Care
- Paperwork Processing
- Data Entry
- Blood collection
- Insurance Verification
- Patient Care Coordination
- Medical terminology proficiency
- Verbal Communication
- Clinical Documentation
- Maintaining Patient Records
- Appointment Scheduling
- HIPAA Compliance
- Electronic Health Records Management
- Epic Systems
Additional Information - Licenses
240 Health License
Timeline
Phlebotomist/Clinical Nurse Assistant
Cove
08.2023 - Current
Medical Staff Coordinator
Heads Up Healthcare
02.2022 - 04.2023
Medical Assistant
Medivolve Florida
09.2021 - 02.2022
Lab Assistant
Quest Diagnostics Tampa University Plaza
02.2020 - 09.2021
Claims Representative
Argus Dental Vision
12.2016 - 12.2017
Medical Assistant
Passport Health
08.2014 - 12.2016
Medical Assistant Diploma -
Sanford-Brown College
High School -
Chamberlain High School
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