Natasha Todd
Jacksonville,FL
Summary
I am a professional with robust background in customer support, I adept at resolving complex issues and enhancing client satisfaction. I'm also proficient in effective communication, problem-solving, and adapting to dynamic environments. I'm a strong team collaborator and focus on delivering consistent, high-quality results. I'm reliable and flexible, ensuring optimal performance in fast-paced settings. I enjoy assisting others while stimulating and expanding my knowledge of the tasks at hand and those around me.
Overview
6
6
years of professional experience
Work History
Sales Manager
Now Optics
08.2021 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Representative
Now Optics
10.2019 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for customers to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Call Center Representative
Sykes
08.2018 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science -
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Relationship Building
- Staff Management
- Goals and performance
- Verbal and written communication
- Quality Assurance
- Customer service excellence
- Payment Processing
Timeline
Sales Manager
Now Optics
08.2021 - 09.2024
Customer Representative
Now Optics
10.2019 - 07.2020
Call Center Representative
Sykes
08.2018 - 02.2019
Bachelor of Science -
Florida Agricultural And Mechanical University
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