Natasha Tom
Pearl City,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Inside Sales
Mid Pacific Steel
Honolulu, HI
10.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Oral Surgery Assistant
oral maxillofacial surgery
Kaneohe, HI
10.2018 - 06.2019
- Provided patient care before, during, and after surgery, including taking vital signs.
- Administered local anesthetics to numb the surgical area prior to oral surgery procedures.
- Educated patients on pre-operative instructions as well as post-operative expectations.
- Monitored patient's condition during surgery by observing vital signs and alerting surgeon of any changes or problems.
- Took impressions of teeth for fabrication of prostheses such as crowns or dentures.
- Coordinated scheduling of appointments between patients and surgeons.
- Assisted oral surgeon by preparing surgical area ahead of time so that procedures could take place.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Assisted dentist with completing procedures.
Dental Assistant
Kailua Dental Care
Kailua, HI
06.2010 - 10.2018
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Conducted routine maintenance of equipment used in dentistry operations.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
Education
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Pearl City, HI06-2018
Skills
- Inside sales
- Customer Service
- Administrative Support
- Strategic Planning
- Meticulous attention to detail
- Schedule Management
- Proper phone etiquette
References
References available upon request.
Timeline
Inside Sales
Mid Pacific Steel
10.2020 - Current
Oral Surgery Assistant
oral maxillofacial surgery
10.2018 - 06.2019
Dental Assistant
Kailua Dental Care
06.2010 - 10.2018
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Similar Profiles
Tyler HayesTyler Hayes
Sous Chef / Banquet Chef at Mid Pacific Country ClubSous Chef / Banquet Chef at Mid Pacific Country Club
Kristen TurnerKristen Turner
Shop Manager/Front Desk Receptionist at Mid Pacific Tattoo LLCShop Manager/Front Desk Receptionist at Mid Pacific Tattoo LLC
Jeffrey NewmanJeffrey Newman
Area Safety Officer at Mid Atlantic Steel ErectorsArea Safety Officer at Mid Atlantic Steel Erectors