Natasha Toney
Aiken,SC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
18
18
years of professional experience
Work History
Customs Brokerage Representative II
Ups Supply Chains Solutions
05.2023 - Current
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
- Enhanced operational efficiency by staying up-to-date on industry trends and changes in customs regulations.
- Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
- Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
- Demonstrated expertise in classification and valuation procedures to accurately determine duties and taxes owed on imported goods.
- Streamlined the customs clearance process by thoroughly reviewing import documents and ensuring accuracy.
- Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Human Resources Lead
Belk
12.2022 - 05.2023
- Facilitated open communication channels between staff members and management, fostering a collaborative work environment where all voices were heard.
- Supported organizational growth by managing workforce planning initiatives.
- Streamlined recruitment processes for increased efficiency and better candidate selection.
- Collaborated cross-functionally at all levels within the organization as an approachable but professional HR Leader.
- Improved employee satisfaction by developing and implementing targeted HR policies and practices.
- Managed employee relations, resolving conflicts professionally to maintain a harmonious work environment.
- Promoted diversity and inclusion through policy creation, training, and ongoing awareness initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
Human Resources Coordinator
MAU/TEXTRON
09.2022 - 12.2022
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Improved employee retention with targeted professional development opportunities.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
Administrative Assistant I
Augusta University
05.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation.
Customs Brokerage Representative III
Ups Supply Chains Solutions
02.2006 - 05.2022
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
- Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
- Safeguarded client confidentiality while handling sensitive information on their behalf during the brokerage process.
- Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
- Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
- Collaborated effectively with team members to ensure smooth workflow and optimal performance within the customs brokerage department.
- Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
- Conducted comprehensive audits of import files, identifying discrepancies and rectifying errors to maintain compliance with customs regulations.
- Played a key role in the resolution of complex customs issues, leveraging strong negotiation skills and industry expertise to achieve favorable outcomes for clients.
- Streamlined the customs clearance process by thoroughly reviewing import documents and ensuring accuracy.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Provided colleagues and direct reports with management and performance reviews.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Assessed training needs and developed associated training.
- Prepared and maintained training materials, training schedules, and documentation to conduct training for key personnel.
Education
MBA - Business Management
Strayer University
Washington, DC12.2025
BBA - Human Resources Management
Strayer University
Washington, DC03.2021
Skills
- Integrity and Trustworthiness
- Leadership Qualities
- Import-Export Compliance
- Office Administration
- Employee Relations
Timeline
Customs Brokerage Representative II
Ups Supply Chains Solutions
05.2023 - Current
Human Resources Lead
Belk
12.2022 - 05.2023
Human Resources Coordinator
MAU/TEXTRON
09.2022 - 12.2022
Administrative Assistant I
Augusta University
05.2022 - 09.2022
Customs Brokerage Representative III
Ups Supply Chains Solutions
02.2006 - 05.2022
MBA - Business Management
Strayer University
BBA - Human Resources Management
Strayer University
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