Natasha Traynham
Dover ,DE
Summary
Dynamic leader with a proven track record at Citi Trends, adept in staff supervision and customer service excellence. Excelled in fostering team collaboration and enhancing customer satisfaction, significantly reducing complaints. Skilled in money handling and team motivation, consistently meeting performance and quality expectations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Citi Trends
09.2024 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Rainbow Clothing Store
04.2024 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Men’s Warehouse
05.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Manager
Food Lion
01.2021 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma - General Course
Beddingfield High School
Wilson, NC06.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Staff supervision
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
Timeline
Assistant Manager
Citi Trends
09.2024 - 12.2024
Store Manager
Rainbow Clothing Store
04.2024 - 09.2024
Assistant Manager
Men’s Warehouse
05.2023 - 01.2024
Customer Service Manager
Food Lion
01.2021 - 07.2023
High School Diploma - General Course
Beddingfield High School
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