Natasha Simpson
Bristol,Tennessee
Summary
Motivated hospitality industry professional with a strong desire to leverage experience and expertise in quality leadership, guest relations, and communication. Committed to mutual growth and success, seeking an opportunity to transition into a new field to effectively apply and further develop these skills. Dedicated mindset to contribute to a productive and efficient work environment, regardless of the industry.
Overview
8
8
years of professional experience
Work History
Server
Vivian's Table
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Food and Beverage Director
Blackthorn Club
12.2021 - 04.2024
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Boosted overall revenue by over 14% by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
Manager
Bristol Café and Market
06.2020 - 12.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Orchestrated large-scale events without compromising on quality, thanks to effective team coordination.
Service Manager
Red Lobster
09.2016 - 12.2019
- Responsible for establishing and maintaining positive relationships with guests and supporting the reputation of the restaurant
- Ensured a strict adherence to food safety and standards of cleanliness
Education
Bachelor of Arts -
King University
Bristol, Tennessee05.2016
Some College (No Degree) - Occupational Therapy
Northeast State Community College
Blountville, TNSkills
- Team Building
- Project Management
- Customer Relations
- Communication
- Problem-solving
- Guest engagement
- Task prioritization
- Strong work ethic
- Team collaboration
- Operations management
- Staff development
Communication Skills
Team oriented to create a positive work environment that fosters new ideas and honest communication. Creating an open dialogue allowed for growth for all team members and honest evaluation of skills and opportunities.
Leadership Experience
Successfully developed a training program that encouraged current staff to buy-in and create consistent skills for training graduates.
Timeline
Server
Vivian's Table
05.2024 - Current
Food and Beverage Director
Blackthorn Club
12.2021 - 04.2024
Manager
Bristol Café and Market
06.2020 - 12.2021
Service Manager
Red Lobster
09.2016 - 12.2019
Bachelor of Arts -
King University
Some College (No Degree) - Occupational Therapy
Northeast State Community College
Similar Profiles
Ellie TavarezEllie Tavarez
Daycare Assistant at Vivian's daycareDaycare Assistant at Vivian's daycare
Peyton HatchettPeyton Hatchett
Photographer's Assistant Intern at Vivian's Muse Boudoir Photography By Julia ViePhotographer's Assistant Intern at Vivian's Muse Boudoir Photography By Julia Vie
Carson HarvellCarson Harvell
Lead Line at The Table, High, Farm-to-Table CuisineLead Line at The Table, High, Farm-to-Table Cuisine
Ashley DeelAshley Deel
Childcare Director at Whimsy ChildcareChildcare Director at Whimsy Childcare
THOMAS SIMMONSTHOMAS SIMMONS
General Sale's Manager at Skagit HyundaiGeneral Sale's Manager at Skagit Hyundai