Natasha Tyson
Ellenwood,GA
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in multiple industries. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Proven ability to lead, train and mentor with keen insight to motivate others and foster a collaborative, positive and inclusive work environment.
Overview
7
7
years of professional experience
Work History
TEAM MANAGER- TOTAL LOSS
State Farm Insurance
12.2023 - Current
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Led a team of Claim Specialist to maintain a relentless focus on improving our customer satisfaction.
CLAIM TEAM MANAGER- EXPRESS
Express – State Farm Insurance
08.2019 - 12.2023
- Managed the performance of 12-15 direct reports through initiative-taking employee engagement and support for an inclusive working environment
- Led Continuous Improvement efforts as lead SPOC, coordinating within the Division, leading to improved Segment focuses
- Provided verbal and written direct coaching and feedback to improve claim handling efficiency and continually enhance the customer experience
- Led a team of Claim associates to maintain a relentless focus on improving our customer satisfaction
- Led 1:1's, side by sides, and huddles
- Functioned as a covering SM for multiple SMs in Division which included covering SM team weekly Staff and huddles, as well as participated in SM/CM Staff and Huddles.
BODILY INJURY CLAIM SPECIALIST
State Farm Insurance
08.2017 - 08.2019
- Provided a remarkable customer experience through handling injury claims involving working with attorneys in the defense of first party and/or third-party lawsuits. Managed claims involving complex lawsuits, alternative dispute resolution, and extra-contractual damages.
- Investigated, evaluated, negotiated, and settled auto claims, including verifying coverage, legal liability, and extent of damage to persons and property.
- Participated with management and State Farm counsel in the discovery and investigation process ensuring claims were ready for litigation.
- Through excellent, efficient claim handling and management; chosen to participate in a pilot project specializing in a team managing one specific state jurisdiction.
EXPRESS CLAIM ASSOCIATE
State Farm Insurance
10.2016 - 08.2017
- Obtained a thorough understanding of the role quickly and was selected to assist in training new associates.
- Provided a remarkable customer experience through handling claims while utilizing resources, jurisdictional references and understanding multiple state policies.
- Effectively managed claims with a proactive, resolution mind set, ensuring complete handling from start to end.
Education
MBA - Business Management
CAPELLA UNIVERSITY
Currently EnrolledBachelor of Science in Communication -
CITY UNIVERSITY OF SEATTLE
05.2010
Skills
- Performance Coaching
- Operational Excellence
- Data Analysis
- Conflict Resolution
- Change Management
- Continuous Improvement
- Critical Thinking
- Organizational Skills
- Agility
- Written and oral communication skills
- Time Management
- Mentoring
Activities Volunteer
- Diversity and inclusion SPOC
- Continuous Improvement SPOC for Division
- Quality / CRT SPOC
- Unleash the sHERO Cohort / Panel
Timeline
TEAM MANAGER- TOTAL LOSS
State Farm Insurance
12.2023 - Current
CLAIM TEAM MANAGER- EXPRESS
Express – State Farm Insurance
08.2019 - 12.2023
BODILY INJURY CLAIM SPECIALIST
State Farm Insurance
08.2017 - 08.2019
EXPRESS CLAIM ASSOCIATE
State Farm Insurance
10.2016 - 08.2017
MBA - Business Management
CAPELLA UNIVERSITY
Bachelor of Science in Communication -
CITY UNIVERSITY OF SEATTLE
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