Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Ullah

Cleveland,OH

Summary

Proven Food and Beverage Manager with a track record of enhancing customer satisfaction and profitability at McDonald's. Expert in cost control and operations oversight, I excel in staff mentorship, leading to increased efficiency and service quality. Skilled in inventory management and resolving customer complaints, my approach boosts both guest experience and operational excellence.

Overview

14
14
years of professional experience

Work History

Food and Beverage Manager

McDonald's
06.2011 - Current
  • Mentored staff for greater accountability and ownership in daily operations.
  • Maximized profitability by analyzing cost structures and adjusting pricing strategies accordingly.
  • Implemented staff training programs for improved service quality and customer satisfaction.
  • Resolved guest complaints with proactive solutions to enhance overall dining experience.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.

Education

Associate of Arts - Hospitality Management

Cuyahoga Community College
Cleveland, OH
04-2008

Skills

  • Food and beverage operations
  • Cost control
  • Labor management
  • Hygiene regulations
  • Sanitation standards
  • Service delivery management
  • Operations oversight
  • Ordering supplies
  • Customer service
  • Employee supervision
  • Training and onboarding
  • Safe food handling
  • Inventory management
  • ServeSafe manager

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food and Beverage Manager

McDonald's
06.2011 - Current

Associate of Arts - Hospitality Management

Cuyahoga Community College

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Natasha Ullah