Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Uwekoolani

Las Vegas ,NV

Summary

Highly-motivated professional with the desire to take on new challenges. Dedicated customer service professional with 10 years of experience, excelling in communication and active listening. Skilled in conflict resolution, problem solving and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Technical Support Lead

DiTronics
Las Vegas, NV
10.2023 - Current
  • Assisted technicians in troubleshooting technical issues related to kiosks and ATMs.
  • Managed case work for malfunctioning ATMs and kiosks.
  • Managed and resolved escalated calls from upset patrons.
  • Managed team scheduling for various time-off needs.

Accounts Payable Clerk

DiTronics
Las Vegas, NV
10.2022 - 10.2023
  • Entered data into Quickbooks to maintain accurate financial records.
  • Managed invoices and payments with consistent accuracy.
  • Organized and filed mailed invoices accurately.
  • Tracked employee expenditures on corporate credit cards.
  • Responsible for 30+ site commission reports.

Customer Service Representative

DiTronics
Las Vegas, NV
09.2016 - 10.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance for patrons that need limit checks and profile information regarding their DiTronics profile.
  • Assists patrons with Check cashing and Cash advance transactions.
  • Maintains detailed logs of customer interactions and responses.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Sierra Vista High School
Las Vegas, NV
06-2015

Skills

  • Team leadership
  • Communication skills
  • Time management
  • Problem solving
  • Conflict resolution
  • Customer service

Timeline

Technical Support Lead

DiTronics
10.2023 - Current

Accounts Payable Clerk

DiTronics
10.2022 - 10.2023

Customer Service Representative

DiTronics
09.2016 - 10.2022

High School Diploma -

Sierra Vista High School

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Natasha Uwekoolani