Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Robinson

Largo

Summary

Dynamic, professional leader with substantial experience in customer service, operations management, and people development. Proficient at leveraging super communication skills to interact with diverse individuals and groups at all organization levels.

Overview

14
14
years of professional experience

Work History

Senior Manager of Client Experience

VRAI
07.2024 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Team Manager

Louis Vuitton Client Services
06.2022 - 07.2023
  • Oversaw day-to-day performance and development of over 150 advisors across call, chat, and email channels, ensuring consistent delivery of luxury client experiences in a high-volume, fast-paced environment.
  • Promoted a high-performing, client-focused culture by leading three teams of call-handling advisors, coaching and developing talent—resulting in three internal promotions.
  • Improved team KPIs including average handle time, after-call work, quality, and sales, earning recognition as the top-performing team in 2022.
  • Partnered with internal departments to resolve client pain points, enhancing service satisfaction and operational alignment.
  • Elevated the effectiveness of the Resolutions/Escalations department by creating and delivering training programs for advisors and peers, reducing issue resolution time.
  • Drove team-wide engagement and performance by setting unified goals across sales, service, and productivity metrics.

Store Manager Trainer/District Manager Proxy

Starbucks
02.2019 - 06.2022
  • Fostered brand loyalty and profitability by cultivating deep customer relationships and maintaining a high standard of service at a $2.5M drive-thru location.
  • Leveraged data insights to analyze store performance and optimize sales while reducing controllable expenses across multiple business channels.
  • Temporarily managed 13 stores as DM Proxy (2–6 weeks at a time), ensuring consistent leadership and operational success across the district.
  • Built a robust leadership pipeline by internally developing bench strength—resulting in 5 store managers promoted under my mentorship.
  • Led onboarding and coaching for new Store Managers, strengthening leadership across the region.

Stage Experience & Services Manager

Sephora
08.2018 - 02.2019
  • Planned and executed special brand events while managing daily operations to elevate in-store experiences and customer engagement.
  • Supervised a team of 40–45 employees, coaching them to deliver high-touch service and meet performance benchmarks for a $10.5M location.
  • Provided strategic guidance and feedback across multiple teams to align day-to-day efforts with broader project goals and brand initiatives.

Store Manager Trainer

Lush Cosmetics
10.2011 - 08.2018
  • Reversed underperformance at key locations by redesigning systems, processes, and training programs—leading to stronger KPIs.
  • Recruited, onboarded, and mentored new Store Managers, ensuring seamless transitions and successful leadership handoffs.
  • Boosted customer engagement by managing store-level social media and promoting transparent communication.
  • Acted as the district's ‘profit specialist,’ streamlining operational processes to improve margins and reduce overhead for 15 stores.
  • Led the launch of new stores in untapped markets, forging partnerships with local businesses to enhance visibility and brand affinity.
  • Oversaw high-volume locations with annual sales of $2.5–$3M and teams ranging from 25 to 75, driving consistent performance.

Education

Organizational Leadership

Arizona State University
Tempe, AZ

Skills

  • Team development
  • Strategic leadership
  • Clear and concise messaging
  • Customer engagement
  • Performance Coaching
  • Effective talent management
  • Cross-functional team coordination
  • Documentation and reporting

Timeline

Senior Manager of Client Experience

VRAI
07.2024 - Current

Team Manager

Louis Vuitton Client Services
06.2022 - 07.2023

Store Manager Trainer/District Manager Proxy

Starbucks
02.2019 - 06.2022

Stage Experience & Services Manager

Sephora
08.2018 - 02.2019

Store Manager Trainer

Lush Cosmetics
10.2011 - 08.2018

Organizational Leadership

Arizona State University

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