Natasha Veras

Achievements: Improved collections management by optimizing payment schedules and implementing proactive reminders for delinquent accounts, contributing to increased revenue recovery.

• Handled phone calls and emails to ensure timely and effective business correspondence.
• Managed customer payments and updated client records accurately in the system.
• Handled billing, collections, and account follow-ups to ensure timely payments.
• Maintained up-to-date customer information, ensuring accuracy, and confidentiality.

Achievements: Utilized advanced transcription tools to transcribe spoken content during hearings, ensuring comprehensive documentation without missing critical information.

• Converted paper documents into electronic format for secure database storage.
• Managed public inquiries regarding upcoming hearings and trials via phone.
• Organized comprehensive records database, including case files and court dockets.
• Provided clerical support by typing letters, orders, and sentences.
• Maintained confidentiality of all court-related discussions and matters.
• Collaborated with courthouse departments to improve operational efficiency.
• Trained new staff on court procedures and document handling practices.
• Assembled paperwork and relevant files for use by judge at hearings and trials.

Achievements: Simplified and optimized the call redirection process, reducing wait times, and improving overall efficiency in directing inquiries to the appropriate departments.

• Welcomed and assisted visitors in a courteous and professional manner, ensuring a positive first impression of the court.
• Managed incoming calls: answered inquiries, took detailed messages, and directed calls to appropriate personnel or departments.
• Directed visitors to the correct offices or staff members, supporting smooth daily operations, and efficient workflow.

Achievements: Implemented efficient processes and took proactive steps to streamline tasks, significantly reducing the team's workload, and enhancing overall productivity.

• Answered incoming calls and responded to emails, faxes, and inquiries from customers and vendors.
• Greeting visitors, clients, and guests with professionalism enhanced first impressions.
• Developed strong relationships with internal customers through effective communication techniques.
• Provided reception coverage during staff absences or breaks to ensure seamless operations.
• Managed inventory by tracking incoming and outgoing packages to maintain accurate records.