Natasha Villacres
Homestead,FL
Summary
Results-driven Store Manager with expertise in customer service, team leadership, and conflict resolution. Committed to enhancing operational efficiency and fostering a positive team environment.Compassionate and highly organized Front Desk / Administrative Professional with over 3 years of management experience in fast-paced environments. Strong background in client relations, scheduling, records management, and confidential information handling. Known for professionalism, empathy, and the ability to support diverse populations with dignity and respect.
Overview
7
7
years of professional experience
Work History
Store Manager , FL June 202
Bealls Inc.
Homestead, FL
06.2022 - Current
- Served as primary point of contact for customers, addressing concerns with professionalism and empathy
- Supervised and supported staff while maintaining a welcoming, respectful environment
- Managed daily schedules, appointments, and workflow coordination
- Maintained accurate records, payroll documentation, and confidential employee files
- Handled high-volume phone and in-person inquiries with discretion and efficiency
- Resolved conflicts calmly and effectively, prioritizing positive outcomes
- Ensured compliance with company policies, safety standards, and operational procedures
- Demonstrated strong organizational skills through multitasking and time-sensitive responsibilities
Administrative Support
Department of Health & Human Services (CHSi)
Homestead, Florida
07.2019 - 08.2021
- Provided administrative and clerical support in a healthcare environment
- Assisted with records management, data entry, and office organization
- Maintained confidentiality and professionalism while supporting medical office operations
- Provided general administrative support such as photocopying, faxing.
- Provided administrative support to department managers on various projects.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-2014
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Pos systems and accounting software
- Payroll processing and scheduling
- Inventory and sales systems
- Customer relationship management (CRM)
Records and document management
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager , FL June 202
Bealls Inc.
06.2022 - Current
Administrative Support
Department of Health & Human Services (CHSi)
07.2019 - 08.2021
High School Diploma -
Homestead Senior High School