Natasha Vines
Mansfield
Summary
- Dependable Medical Assistant with a background in customer service at American Airlines, skilled at thriving in fast-paced environments and quickly learning new procedures. Dedicated to providing excellent patient care, supporting physicians efficiently, and ensuring a smooth, friendly experience for every patient. Combines medical knowledge with strong interpersonal skills to deliver top-tier service and compassionate care.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American Airlines
03.2022 - Current
- Provide support and assistance to customers who have problems with the service.
- Helped customers sign up for store loyalty programs and explained the benefits in detail.
- Provide customers with information about their charges.
- Worked with customers service partners to keep long lines along efficiently.
- Clarifying the customer's complaint in order to resolve product or service issues.
Fleet Service
American Airlines
03.2022 - Current
- Perform and handle items on and off of aircrafts such as carts, containers and trucks but not limited to other items within that nature.
- Transport items between terminals and aircrafts such as receiving, delivering, weighing and documents of cargo in cargo specific facilities.
- Operate a variety of motorized equipment requiring a high degree of operating skills.
Customer Service Cashier
Walmart
02.2017 - 08.2022
- Enhanced teamwork and communication across departments by leading cross-functional meetings to improve service delivery and register performance.
- Led solutions for customer complaints regarding product quality, issuing credits or returns following company policy and maintaining satisfaction.
- Implemented new cash-handling procedures that reduced end-of-day balancing errors .
- Processed payments, beginning-of-shift float adjustments, and cash drops, consistently adhering to financial integrity protocols.
Administrative Assistant
North Hills Medical Center
01.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
- Medical Assistant
Concorde Career College
Grand Prairie, TXHigh School Diploma -
Brandon High School
Brandon Fl06.2011
Skills
- Customer service
- Critical thinking
- Data entry
- Complaint handling
- Follow-up skills
- HIPAA compliance
- CPR
- Medical procedures
- Medical terminology knowledge
- Clinical documentation
- Customer Service
Timeline
Customer Service Representative
American Airlines
03.2022 - Current
Fleet Service
American Airlines
03.2022 - Current
Customer Service Cashier
Walmart
02.2017 - 08.2022
Administrative Assistant
North Hills Medical Center
01.2016 - 03.2020
- Medical Assistant
Concorde Career College
High School Diploma -
Brandon High School
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Megan HuneycuttMegan Huneycutt
Physician Account Executive at Quest DiagnosticsPhysician Account Executive at Quest Diagnostics