Natasha Walker
Dover,DE
Summary
Accomplished Customer Service professional with over 20 years of experience dedicated to delivering exceptional service. Proven ability to enhance customer satisfaction through strong interpersonal and planning skills. Committed to fostering a positive and professional environment, while continuously seeking opportunities for career growth in diverse customer-focused areas.
Overview
21
21
years of professional experience
Work History
Executive Assistant
Bayhealth Medical Center
Dover, US
09.2022 - Current
- Executive Assistant to the Vice President of Resource Management/Procurement Division for Supply Chain Operations
- Coordinated meeting and conference schedules for VP.
- Collected data from various departments for hospital product usage reports.
- Arranging travel accommodations to attend conferences and other engagements for VP
- Dispatched official communications for VP to Healthcare Administration.
- Provided Buyers with crucial data for Purchase Order completion.
- Supported creation of monthly reports utilizing Microsoft Word and Excel.
- Coordinated employee engagement initiatives to foster collaboration.
- Oversaw onboarding processes for new hires across the division.
- Managed inbound and outbound calls to support customer supply chain requirements.
Administrative Assistant
Bayhealth Medical Center
Dover, US
08.2019 - 09.2022
- Provided Administrative Support to Purchasing and Strategic Sourcing Teams with all daily needs such as scheduling meetings, handling inbound and outbound calls to address any Customer questions and/or concerns
- Oversaw vendor credentialing processes for Bayhealth facilities access.
- Coordinated employee engagement activities.
- Communicated with vendors regarding order status and updates.
- Streamlined departmental data collection for comprehensive report creation using Microsoft Word, PowerPoint, and Excel.
VIP Services Coordinator
Dover Downs Hotel and Casino
Dover, US
06.2004 - 05.2019
- Managed high-volume inbound and outbound calls in fast-paced call center.
- Managed inbound call inquiries from casino and hotel patrons.
- Coordinated hotel bookings utilizing LMS software.
- Facilitated ticket sales for special events like concerts.
- Processed bookings from multiple third-party platforms.
- Collaborated with Expedia, Booking.com, Ihotelier, and Travelocity to enhance service offerings.
- Handled email communications with customers across internal and external channels.
- Supported sales team by managing charter bus group bookings.
- Crafted spreadsheets in Excel to track casino and hotel data.
- Conducted outbound calls to customers to resolve concerns and complaints.
Education
DIPLOMA - GENERAL STUDIES
Pleasantville High School
Pleasantville, NJ06.1999
Skills
- Customer Support Specialist
- Customer Care
- Client Assistance
- Schedule Coordination
- Event Planning
- Customer service
- Supply chain
- Procurement
- Document handling
- Travel administration
- Meeting planning
- Scheduling
- Administrative support specialist
- Resourceful
- Report generation
- Executive support
- Logistics and schedule management
- Email management
- Mail handling
- Proper phone etiquette
- Risk management
- Appointment setting
- Office administration
- Spreadsheet tracking
- Calendar management
- Travel coordination
- File organization
- Information confidentiality
- Conference planning
- Invoice processing
- Multi-line phone proficiency
- Customer Service-oriented
- Professional and mature
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Executive Assistant
Bayhealth Medical Center
09.2022 - Current
Administrative Assistant
Bayhealth Medical Center
08.2019 - 09.2022
VIP Services Coordinator
Dover Downs Hotel and Casino
06.2004 - 05.2019
DIPLOMA - GENERAL STUDIES
Pleasantville High School
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