Natasha Washington
Tracy,CA
Summary
Dynamic Personal Billing Assistant with a proven ability to transform complex data into actionable insights. Expertise in accurate invoice preparation and financial reporting, utilizing advanced Microsoft Office and billing software skills to enhance operational efficiency. Recognized for precision and proactive problem-solving, consistently exceeding expectations and ensuring high levels of customer satisfaction. Aiming to leverage analytical capabilities to drive further improvements in financial processes.
Overview
17
17
years of professional experience
Work History
Personal Billing Assistant
Freelance
Tracy, United States
06.2017 - Current
- Generated detailed invoices for consultants
- Monitored overdue invoices to ensure timely payment resolutions.
- Sent invoices via fax and email to designated clients.
- Produced accurate and timely financial reports.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Researched discrepancies between customer invoices and payments received.
Customer Service Specialist
Best Buy
Tracy, California
09.2016 - 12.2017
- Managed customer inquiries effectively.
- Increased customer satisfaction levels.
- Monitored customer satisfaction levels.
- Worked closely with management team.
- Resolved and addressed customer grievances in a timely manner.
- Arranged merchandise on sales floor to enhance visibility.
- Developed training programs for new customer service agents.
- Resolved technical issues efficiently and accurately.
- Managed cash transactions efficiently.
- Utilized point-of-sale system and register effectively.
- Supported sales team members to drive growth and development.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Service Representative
LabCorp
09.2015 - 09.2016
- - Excellent driving skills and road sense
- - Demonstrated ability to read maps and plan routes
- - Pleasant mannered, reliable and honest
- - In-depth knowledge of vehicle maintenance
- - Proven record of good driving
- - Good geographical knowledge of city
Courier
Lab Express
East Bay
10.2013 - 09.2015
- - Excellent driving skills and road sense
- - Demonstrated ability to read maps and plan routes
- - Pleasant mannered, reliable and honest
- - In-depth knowledge of vehicle maintenance
- - Proven record of good driving
- - Good geographical knowledge of city
Secretary/Clerk
Cipolla, Calaba, Marrone, & Wollman
08.2012 - 04.2015
- Converted audio or handwritten notes into written documents.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Maintained organized filing system of paper and electronic documents.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Sandwich Maker
Togo's Eateries
11.2011 - 04.2012
- Crafted high-quality sandwiches with attention to detail.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Assisted customers with special orders or requests as needed.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Greeted customers in a friendly manner and answered questions about menu items.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Adhered to company policies regarding use of ingredients and portions used in sandwiches prepared for customers.
Barista
It's A Grind Coffee House
12.2010 - 12.2011
- Prepared and served beverages including coffee, teas, and espresso drinks while maintaining sanitary work conditions.
- Stocked shelves with ingredients needed to make coffee drinks.
- Received and accurately processed customer payments.
- Ordered and received supplies to restock beverage items.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Input orders into point of sale system and handled customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
General Merchandise
De Anza College Bookstore
01.2008 - 01.2009
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Collaborated with marketing team on advertising campaigns for various products.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Compared merchandise invoices to items actually received.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Trained new employees on proper handling of merchandise in accordance with company policies.
- Maintained accurate records of all transactions related to merchandise purchases.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Issued supplies, materials and products to team members based on information from requisitions.
- Coordinated with suppliers to ensure timely delivery of merchandise.
- Developed and implemented merchandising strategies to increase sales.
Education
Bachelor's degree - Criminal Justice/Law Enforcement Administration
Strayer University
01.2025
Skills
- Accurate Data Entry
- Proficient in Microsoft Office
- Billing software
- Report running
- Invoice generation
- Invoice preparation
- Accuracy and precision
- Research skills
- Tracking spreadsheets
Languages
English, Native or Bilingual
Accomplishments
- Presidents List 2022, 2023, 2024
References
References available upon request.
Timeline
Personal Billing Assistant
Freelance
06.2017 - Current
Customer Service Specialist
Best Buy
09.2016 - 12.2017
Service Representative
LabCorp
09.2015 - 09.2016
Courier
Lab Express
10.2013 - 09.2015
Secretary/Clerk
Cipolla, Calaba, Marrone, & Wollman
08.2012 - 04.2015
Sandwich Maker
Togo's Eateries
11.2011 - 04.2012
Barista
It's A Grind Coffee House
12.2010 - 12.2011
General Merchandise
De Anza College Bookstore
01.2008 - 01.2009
Bachelor's degree - Criminal Justice/Law Enforcement Administration
Strayer University
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