Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Wells

Irving,TX

Summary

Dedicated and hardworking professional with exceptional leadership skills. Possesses a quick learning ability and a strong aptitude for retaining information. Highly organized and punctual. Experienced as a Patient Care Coordinator, Financial Services Assistant, and highly skilled in a call center setting. Seeking an opportunity with a growing company to effectively leverage skills and experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

GENERAL MANAGER

WENDYS
06.2022 - Current
  • Responsible for improving efficiency and increasing departmental profits while managing the company's overall operations
  • Oversee several elements within this business, including hiring staff, operating budgets, controlling cash, and launching new promotions that could attract more customers while delivering a fast and friendly atmosphere dedicated to customer service.

Patient Assistance Coordinator

MEIJER SPECIALTY PHARMACY
09.2017 - 11.2022


  • Reached out to patients to set up delivery of their medications and ensuring they received their meds in a timely manner.
  • Answered inbound calls and made outbound calls to patients In a call center setting.
  • Multi-tasking in a fast paced environment while delivering great customer service to patients.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Entered data, generated reports, and produced tracking documents.

FIELD TRAINER

CASCADE FRESH CLEANING COMPANY
05.2013 - 09.2017
  • Responsible for training all new employees
  • Ensure new employees had proper knowledge and training of the process in which was needed to perform the everyday duties needed for the job
  • Complete orientation and onboarding for all new employees.

Education

High School diploma -

Union High School
05.2005

Skills

  • Problem Resolution
  • Computer Proficiency
  • Data Entry
  • Time Management
  • Customer Service
  • Call center experience

Timeline

GENERAL MANAGER

WENDYS
06.2022 - Current

Patient Assistance Coordinator

MEIJER SPECIALTY PHARMACY
09.2017 - 11.2022

FIELD TRAINER

CASCADE FRESH CLEANING COMPANY
05.2013 - 09.2017

High School diploma -

Union High School

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Natasha Wells