Natasha Wellwood
Omaha,NE
Summary
Dynamic professional with a proven track record at United Health Group, excelling in customer service and technical support. Expert in Microsoft Office Suite and adept at complaint resolution, I significantly enhanced customer satisfaction and streamlined operations. Skilled in fostering positive relationships and efficiently managing high-stress situations, I consistently deliver superior service and innovative solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Family Dollar
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Remote Independent Contractor
IGT Solutions-Radisson Hotel Group
05.2021 - 06.2022
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Provider Service Representative
United Health Group
04.2017 - 01.2018
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
POS Tech Support
First Data
06.2013 - 05.2015
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Served as a liaison between customers and tech support teams when needed.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Enhanced user experience by providing timely and effective tech support to staff and clients.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Avaya Software
- Computer proficiency
- Microsoft Excel
- Client relations
- Complaint resolution
- Office equipment proficiency
- Building rapport
- Data collection
- Microsoft PowerPoint
- Microsoft Office Suite
- Medical Billing/Coding
- Technical support
- Time Management
Certification
- Medical Billing and Coding Kaplan University February 2017
- Cosmetology License, Xenon International
Timeline
Customer Service Representative
Family Dollar
08.2022 - 09.2023
Remote Independent Contractor
IGT Solutions-Radisson Hotel Group
05.2021 - 06.2022
Provider Service Representative
United Health Group
04.2017 - 01.2018
POS Tech Support
First Data
06.2013 - 05.2015
Bachelor of Science - Information Technology
Colorado Technical University
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