Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Welsh

Fort Lauderdale

Summary

Skilled Collection Specialist with deep understanding of financial procedures and customer service. Proven track record in managing overdue payments, negotiating payment plans and maintaining accurate records of collection activities. Possess strong communication skills, high level of integrity, respect for confidentiality agreements and commitment to achieving company's financial goals. Significant contributions made towards improving the efficiency of past employers' debt recovery processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Collection Specialist

Chiquita Brands
Dania Beach
11.2022 - Current
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Implemented collection strategies to maximize recovery rates.
  • Analyzed debtor financial situations to propose realistic repayment solutions.

Credit Analyst

Gemaire Distributors
Delray Beach
08.2021 - 11.2022
  • Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
  • Analyzed clients' financial statements, market conditions, and industry trends to evaluate risk.
  • Assisted in the development of credit policies and procedures to mitigate potential risks.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Creating job/floors plan accounts based on account activity.
  • Place accounts on credit hold once the account is delinquent.

Admission Representative

City College
Fort Lauderdale
08.2019 - 07.2021
  • Contacted consumers from prepared list to conduct interviews to obtain information.
  • Assisted prospective students with the admissions process by providing guidance and answering questions.
  • Prepared reports on application progress and other relevant metrics.
  • Presented information session speeches to explain perks, benefits and details about enrolling.
  • Collaborated with other departments within the university on various projects related to admissions initiatives.

Credit Analyst

First Data (Data Resource Technologies Inc
Sunrise
04.2018 - 07.2019
  • Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
  • Adhered to applicable laws, regulations and policies governing consumer lending practices.
  • Analyzed customer payment histories to assess credit risk profiles.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Collected and organized loan documents before submission to underwriting.
  • Engaged in continuous learning to stay updated on best practices in credit analysis and financial modeling.

Collection Specialist III

American Express
Sunrise
02.2017 - 10.2017
  • Met demands of busy collections group by performing high volume of daily calls.
  • Monitored debtor accounts for changes in status or payment arrangements.

  • Utilized problem-solving skills to address complex issues that arose during collection efforts.
  • Answered customer questions regarding account discrepancies or problems.

Education

Associate of Science - Marketing Management

Broward College
Fort Lauderdale, FL
06-2006

Skills

  • Debt negotiation
  • Dispute resolution
  • Credit evaluation
  • Detail orientation
  • Customer service
  • Problem solving
  • Strong negotiation skills
  • Assertiveness
  • Payment plan development
  • Professionalism
  • Attention to detail
  • Credit reporting

Certification

I am a license notary.

Timeline

Account Collection Specialist

Chiquita Brands
11.2022 - Current

Credit Analyst

Gemaire Distributors
08.2021 - 11.2022

Admission Representative

City College
08.2019 - 07.2021

Credit Analyst

First Data (Data Resource Technologies Inc
04.2018 - 07.2019

Collection Specialist III

American Express
02.2017 - 10.2017

Associate of Science - Marketing Management

Broward College

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Natasha Welsh