Natasha Widlewski
Akron,OH
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
SEPHORA
01.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Grew overall store sales 900k over LY
Assistant Store Manager
Sephora
09.2019 - 12.2022
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Store Manager
SEPHORA
01.2022 - 12.2022
- Increased store sales by implementing strategic behavioral coaching's
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
Interim Store Director
SEPHORA
02.2021 - 05.2021
- Increased store sales by implementing strategic behavioral coaching's
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
Education Lead
Sephora
01.2016 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
Cosmetology/Cosmetologist, General -
Polaris Career Center
01.2011
Cuyahoga Community College
01.2008
Skills
- Retail Sales
- Store Management
- Team Development
- Payroll Management
- Business Acumen
- Sales Analysis
- Policies and Procedures
- Strategic Thinker
- Employee Training
- Talent Recruitment
- Promotional Planning
- Relationship Building and Management
Certification
- Licensed Cosmetologist
Timeline
Store Manager
SEPHORA
01.2023 - Current
Store Manager
SEPHORA
01.2022 - 12.2022
Interim Store Director
SEPHORA
02.2021 - 05.2021
Assistant Store Manager
Sephora
09.2019 - 12.2022
Education Lead
Sephora
01.2016 - 09.2019
Cosmetology/Cosmetologist, General -
Polaris Career Center
Cuyahoga Community College
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