NATASHA WILEY
Forney,TX
Summary
Detail-oriented Customer Service Representative and Business Administrator with over 18 years of experience dedicated to enhancing customer satisfaction and streamlining service processes. Exceptional organizational skills are demonstrated in the management of clerical tasks, scheduling, and communications, providing effective support to executives and teams. A strong commitment to fostering a dynamic work environment is evident through proactive problem-solving and leadership abilities, consistently driving efficiency and improving service delivery in fast-paced settings. Additionally, expertise in curriculum design and classroom management highlights a professional educator prepared to meet the demands of teaching English, emphasizing interactive, student-centered learning while promoting collaboration and adaptability for positive outcomes.
Overview
26
26
years of professional experience
Work History
English Teacher
Forney ISD/North Forney HS
Forney, TX
06.2025 - Current
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated differentiated instruction to meet diverse learning needs of students.
- Utilized assessment tools to evaluate student progress and adjust teaching strategies.
- Mentored new teachers, providing guidance on classroom management and instructional techniques.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Assistant Director
Deborah Jones Home Daycare
Dallas
05.2000 - 08.2018
- Coordinated daily operations and staff, enhancing daycare safety
- Developed and implemented educational programs, boosting child development
- Managed budget and resources, ensuring financial stability
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
Team Lead
Speed Commerce
Garland
12.2014 - 11.2016
- Delegated tasks, ensuring efficient project delivery
- Monitored project progression to meet deadlines
- Streamlined daily operations for optimal team performance
- Delivered periodic progress reports, highlighting team successes
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Customer Service Rep
The Exchange
Dallas, Tx
09.2010 - 09.2013
- Optimized customer service protocols, reducing wait times
- Devised personalized solutions, enhancing customer satisfaction
- Proactively engaged customers, fortifying brand loyalty
- Addressed recurring issues with efficient solutions
Education
Master's - Education Administration
Strayer University
03-2025
Bachelors - Business Administration
Strayer University
12-2023
Skills
- Problem Solving
- Time Management
- Teamwork
- Adaptability
- Critical Thinking
- Leadership
- Negotiation
- Student motivation
- Problem-solving skills
- Student support
- Classroom management
- Lesson planning
- Team collaboration
- Adapting to different learning styles
- Lecturing
- Student-centered learning
- Google classroom
- Grammar instruction
- Group and individual instruction
- Parent communication
- Reading comprehension
Affiliations
SOCIETY FOR COLLEGIATE LEADERSHIP &ACHIEVEMENT (SCLA)
GAMMA ZETA Chapter of Delta Alpha Pi International Honor Society
Timeline
English Teacher
Forney ISD/North Forney HS
06.2025 - Current
Team Lead
Speed Commerce
12.2014 - 11.2016
Customer Service Rep
The Exchange
09.2010 - 09.2013
Assistant Director
Deborah Jones Home Daycare
05.2000 - 08.2018
Bachelors - Business Administration
Strayer University
Master's - Education Administration
Strayer University