Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Wilkinson

Liberty,MS

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

23
23
years of professional experience

Work History

Head Teller II - Relationship Banker II

Trustmark National Bank
12.2007 - 12.2024
  • Enhanced customer satisfaction by providing efficient and accurate transaction services.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Mentored junior tellers, fostering professional development and growth within the team.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.
  • Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
  • Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified potential needs through observation, questioning, and listening.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Provided customers with appropriate literature on banking products and services.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Continually boosted branch production and revenue by [Number]% by consistently meeting all monthly and quarterly sales goals.

Cashier/Server

Cracker Barrel
01.2003 - 12.2005
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Housekeeper

Hampton Inn & Suites By Hilton
01.2002 - 01.2003
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Education

Bachelor of Arts - Business Administration And Management

Alcorn State University
Lorman, MS
12.2000

Associate of Arts - Business Administration.Finance

Jones County Junior College
Ellisville, MS
07.1997

High School Diploma -

Amite County High School
Liberty, MS
05.1995

Skills

  • Consumer Banking
  • Rapid 10-Key Data Entry
  • 10-Key Data Entry
  • Loan payment processing
  • Deposit processing
  • Transaction processing accuracy
  • Cash handling expertise
  • Check cashing
  • Multitasking capabilities
  • Vault management
  • Cash drawer balancing
  • Night drop processing
  • Wire transfer processing
  • Notary services
  • Safe deposit box management
  • Customer Service
  • Data Entry
  • Positive Attitude

Timeline

Head Teller II - Relationship Banker II

Trustmark National Bank
12.2007 - 12.2024

Cashier/Server

Cracker Barrel
01.2003 - 12.2005

Housekeeper

Hampton Inn & Suites By Hilton
01.2002 - 01.2003

Bachelor of Arts - Business Administration And Management

Alcorn State University

Associate of Arts - Business Administration.Finance

Jones County Junior College

High School Diploma -

Amite County High School

Similar Profiles

CREATE PROFILE
Natasha Wilkinson