Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nova John

Queens

Summary

Well-qualified Worker familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Beauty Advisor

Ulta
10.2022 - Current
  • Informing guests of current promotions, events and services within the store, promoting the Ulta Beauty loyalty and guest service programs.
  • Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase,
  • Impeccable customer service skills that handle customer complaints well, excellent product knowledge that assisted me in helping customers though various channels.

Beats By Nova

Myself
11.2012 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Communication skills in which I converse with clients in order to portray a desired look.
  • Primary duties include enhancing facial aesthetics through makeup, creating custom looks for clients, and working with important clientele in which I have signed NDA’s for.


Sales Associate

Victoria Secret
09.2021 - 01.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Drives store sales and growth by personally selling to customers.
  • ·Proactively engaged with customers, reads cues and responds effectively
  • Provides customers with the perfect bra fit by asking effective questions. Converting returns, offers and other promotions into larger sales.

Customer Service Representative/Cashier Team Lead

Stop And Shop Supermarket
03.2020 - 08.2020
  • Supported loss prevention targets with proactive actions such as scanning groceries and monitoring customer behaviors.
  • Assisted with all customer concerns with attentiveness and skilled assistance.
  • Provided cleanliness of my workspace.
  • Communicated clearly with management and promptly responding to general inquiries from members, staff and clients thoroughly and professionally.
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Front Desk Receptionist

European Wax Center
01.2018 - 12.2018
  • Allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office.
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Education

High School Diploma -

Hillcrest Arts And Letters Academy
Queens, NY
06.2020

Skills

  • Service Consultations
  • Customer Engagement
  • Payment Processing
  • Sales Proficiency
  • Customer Service

Timeline

Beauty Advisor

Ulta
10.2022 - Current

Sales Associate

Victoria Secret
09.2021 - 01.2022

Customer Service Representative/Cashier Team Lead

Stop And Shop Supermarket
03.2020 - 08.2020

Front Desk Receptionist

European Wax Center
01.2018 - 12.2018

Beats By Nova

Myself
11.2012 - Current

High School Diploma -

Hillcrest Arts And Letters Academy

Similar Profiles

CREATE PROFILE
Nova John