Natasha Williams
Temple
Summary
Dynamic Property Manager with a proven track record at Cushman & Wakefield, excelling in tenant relations and property inspections. Adept at enhancing resident satisfaction through exceptional customer service and efficient accounts receivable management. Recognized for proactive problem-solving and maintaining property aesthetics, ensuring a harmonious living environment.
Overview
12
12
years of professional experience
Work History
Patient Support Representative
Department of Veterans Affairs
04.2021 - 11.2024
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Troubleshot technical issues related to electronic health record systems or office equipment when necessary, restoring functionality quickly so business operations could continue smoothly.
Property Manager
Cushman & Wakefield
01.2018 - 10.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant Property Manager
Pinnacle Property Management
03.2017 - 01.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Shift Supervisor
AAFES
07.2015 - 02.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Resident Relations Specialist
Pinnacle Military Property Management
06.2012 - 01.2015
- .Ensured compliance with Fair Housing regulations during all interactions with both current and prospective residents.
- Organized regular safety meetings with security personnel to ensure comprehensive coverage of potential risks within the property premises.
- Provided exceptional customer service in all interactions with residents, resulting in increased satisfaction ratings.
- Enhanced resident satisfaction by promptly addressing concerns and providing timely solutions.
Education
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO11-2020
Skills
- Property management
- Accounts Receivable Management
- Property inspections
- Customer Service Expertise
Timeline
Patient Support Representative
Department of Veterans Affairs
04.2021 - 11.2024
Property Manager
Cushman & Wakefield
01.2018 - 10.2020
Assistant Property Manager
Pinnacle Property Management
03.2017 - 01.2018
Shift Supervisor
AAFES
07.2015 - 02.2017
Resident Relations Specialist
Pinnacle Military Property Management
06.2012 - 01.2015
MBA - Business Administration And Management
Colorado Technical University
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