Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Natasha Williams

Toledo,OH

Summary

Dynamic Operations Manager with a proven track record at FedEx Freight, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and problem-solving, while training staff to achieve high performance metrics. Developed strategies that significantly improved accountability and performance outcomes, fostering a culture of excellence.

Overview

28
28
years of professional experience

Work History

Operations Manager

FedEx Freight
01.2024 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.


Pharmacy Technician Supervisor

Heartland Healthcare Services
12.2010 - 10.2024
  • Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
  • Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions at the point-of-sale system.
  • Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
  • Improved patient outcomes by accurately dispensing medications and providing thorough education on proper usage.
  • Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
  • Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
  • Collaborated with pharmacists to optimize patient care, discussing potential drug interactions and therapy adjustments when necessary.
  • Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
  • Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

General Manager

Citgo Gas Station
07.2005 - 11.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

General Manager

Wendys Restaurant
07.1997 - 09.2005
  • Scheduled employees and managers for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

GED -

Waite High School
Toledo, OH

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making

Timeline

Operations Manager

FedEx Freight
01.2024 - Current

Pharmacy Technician Supervisor

Heartland Healthcare Services
12.2010 - 10.2024

General Manager

Citgo Gas Station
07.2005 - 11.2010

General Manager

Wendys Restaurant
07.1997 - 09.2005

GED -

Waite High School

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Natasha Williams