Natasha Willing-McCutcheon
Kaunakakai,HI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Parent Educator
INPEACE
09.2018 - 02.2024
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
- Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Participated in ongoing professional development opportunities to stay current on best practices, research findings, and emerging trends in the field of parent education.
- Conducted informative workshops on topics such as nutrition, child development milestones, stress management techniques for parents seeking additional support or knowledge in specific areas.
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.
- Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
Office Assistant II
Liliuokalani Trust
07.2009 - 08.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Collaborated with various departments to complete assigned tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
Customer Service Agent
Island Air
08.2006 - 06.2009
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Assistant
Atlas Building Supply
10.2004 - 07.2006
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Create store flyers and ads for upcoming promotions or sales.
- Assist Manager with updating and inputting data for new system
Education
Business
UH Maui Community College
375 Kamehameha V HighwayHigh School Diploma -
Molokai High School
2140 Farrington Ave, Hoolehua, HI 9672906.1995
Skills
- Well Organized
- Self-motivated
- Positive Learner
- Administrative Support
- Customer Service
- Positive Attitude
- Time Management
- Dedicated Team Player
- Goal oriented
- Effective Verbal and Communication skills
Timeline
Parent Educator
INPEACE
09.2018 - 02.2024
Office Assistant II
Liliuokalani Trust
07.2009 - 08.2018
Customer Service Agent
Island Air
08.2006 - 06.2009
Office Assistant
Atlas Building Supply
10.2004 - 07.2006
Business
UH Maui Community College
High School Diploma -
Molokai High School
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