Overview
Work History
Education
Skills
Timeline
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Natasha Wilson

Philadelphia,PA

Overview

8
8
years of professional experience

Work History

SENIOR TRAVEL EXPERT

FOX News
Philadelphia, PA
07.2022 - Current
  • Maintained updated knowledge of new travel trends and industry developments to provide informed recommendations to viewers.
  • Responded promptly to customer inquiries via phone calls, emails or online chats, post segment airing.
  • Provided expert advice to customers on travel options, such as flight times and connections, transportation methods, and accommodation choices, live on air.
  • Conducted detailed research of various destinations to inform viewers about attractions and activities available to enhance their vacation experience.
  • Worked closely with the executive producers to select relevant topics for discussion during live travel segments.

CHIEF EXECUTIVE OFFICER

TRAVEL GODDESS INTERNATIONAL
Philadelphia, PA
06.2020 - Current
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing industry conditions.
  • Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Drove company vision with collaborative employee engagement techniques and strategic leadership.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Delivered speeches, attended industry conferences and was featured in articles to promote company image and engage with potential clients.
  • Cultivated successful business culture focused on performance optimization and goal attainment.
  • Assessed company operations with various teams to develop strategies for improvement and expansion into new markets.

DIRECTOR OF OPERATIONS

MT. WASHINGTON CONFERENCE CENTER
Baltimore, MD
08.2018 - 09.2019
  • Manage all Assistant Operations Managers, Front Desk Supervisors, Front Desk Agents, Housekeeping Supervisors, Housekeepers, Lobby and Laundry Attendants.
  • Maintain appearance of hotel through efforts with property management team on building inspections, as they pertain to overseeing invested Client expectations.
  • Increase guest satisfaction scores through improving room standards and front desk operational best practices, as they pertain to quality service and efficiency.
  • Oversee Revenue Management team maintaining third party channels and update General Manager at weekly meetings.
  • Collaborate with Sales Team and Meeting Planners on group events and room blocks.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.

FRONT OFFICE MANAGER

AKA UNIVERSITY CITY
Philadelphia, PA
11.2016 - 05.2018
  • Managed all Assistant Front Office Managers, Front Desk Supervisors, Front Desk Agents, Concierge, Door and Bell staff.
  • Directed efficient registration, rooming, account settlement, and Rooms Control services for both hotel guests and apartment residents.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Evaluated department operations and recommended changes to improve department efficiency, effectiveness and guest satisfaction.
  • Responsible for hiring, onboarding and developing front desk staff.

Education

Master of Tourism & Hospitality Management - Concentration in Hospitality Operations

Temple University
Philadelphia, PA
2018

Bachelor of Arts - Psychology

Millersville University of Pennsylvania
Millersville, PA
2012

Skills

  • Operations Management
  • iOS Software
  • Relationship Building
  • Google Drive
  • World Travel
  • Training and Development
  • Team Leadership
  • SOP Creation & Implementation

Timeline

SENIOR TRAVEL EXPERT

FOX News
07.2022 - Current

CHIEF EXECUTIVE OFFICER

TRAVEL GODDESS INTERNATIONAL
06.2020 - Current

DIRECTOR OF OPERATIONS

MT. WASHINGTON CONFERENCE CENTER
08.2018 - 09.2019

FRONT OFFICE MANAGER

AKA UNIVERSITY CITY
11.2016 - 05.2018

Master of Tourism & Hospitality Management - Concentration in Hospitality Operations

Temple University

Bachelor of Arts - Psychology

Millersville University of Pennsylvania

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Natasha Wilson