Aysha Beard
Naperville,IL
Summary
Experienced customer service professional with a strong background in the retail/customer service industry. Demonstrating a solid team player mentality and an outgoing, positive demeanor, excels in building rapport with clients. Motivated by a commitment to maintaining customer satisfaction and driving company success. Specializes in quality, speed, and process optimization, consistently striving for excellence. Energetic and results-oriented, possesses a genuine passion for developing relationships, cultivating partnerships, and fostering business growth.
Overview
7
7
years of professional experience
Work History
Store Manager
Citi Trends
10.2022 - 07.2024
- Provided feedback and holding accountability to all employees by enforcing the company policies and practices
- Handled all tasks in workforce, managed daily reports of transactions on a day to day basis.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
Store Assistant Manager
Citi Trends
01.2022 - 10.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Remained calm and composed in tense situations involving angry or upset customers.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Operated POS system to process payments and provide receipts.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assistant Manager
Jones Petroleum Dunkin Donuts
01.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier/Customer Service
Murphy USA
10.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Manager
MOMMA GOLDBERG'S DELI
09.2019 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier/Sales Associate
The Home Depot
06.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Cashier/Sales Associate
Discovery Clothing Company
03.2018 - 08.2018
- Responsible for accurately ringing the customer items, helps place clothes back to its area, and helped open new merchandise
- Was considered for key holder position but left for school
Education
Diploma -
Chicago High School For Agricultural Sciences
Chicago, ILNo Degree -
Tuskegee University
Tuskegee, AL05.2019
Skills
- Customer Service
- Cash Handling
- Team Leadership
- Store operations
- Management
- Merchandising
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Critical Thinking
- Active Listening
- Problem Resolution
- Key stakeholder relationship building
- Computer Proficiency
- Word
- Microsoft Office
- Team Leadership
- Store operations
Workauthorization
Authorized to work in the US for any employer
Timeline
Store Manager
Citi Trends
10.2022 - 07.2024
Store Assistant Manager
Citi Trends
01.2022 - 10.2022
Assistant Manager
Jones Petroleum Dunkin Donuts
01.2021 - 12.2021
Cashier/Customer Service
Murphy USA
10.2020 - 01.2021
Manager
MOMMA GOLDBERG'S DELI
09.2019 - 04.2020
Cashier/Sales Associate
Discovery Clothing Company
03.2018 - 08.2018
Cashier/Sales Associate
The Home Depot
06.2017 - 08.2019
Diploma -
Chicago High School For Agricultural Sciences
No Degree -
Tuskegee University
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