Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Personal Information
Timeline
Generic

Natasha Wilson

Customer service specialist
Little Elm,TX

Summary

Competent Accounts Receivable Specialist bringing 17 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Collections Specialist

Goldman Sachs
06.2023 - Current
  • Advising clients on suitable loan and credit options
  • Obtaining and assessing financial information, including financial statements and credit histories
  • Collaborating with other financial institutions in setting up loan packages for extensive loans
  • Performing due diligence on the lending process from application to closing documentation
  • Liaising between borrowers and underwriting departments
  • Negotiating payment arrangements and preparing delinquent loan reports
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Negotiated to collect balance in full
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Processed payments and applied to customer balances
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures
  • Maintained high volume of calls and met demands of busy and productive group
  • Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations
  • Quantified debtor balances to avoid late payments and bad credit
  • Counseled debtors on payment options and arranged installment agreements.

Disputes Specialist

Genpact
12.2021 - Current
  • Investigate and gather all relevant information to the claims brought forth
  • Inbound and outbound calls and chats
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial
  • Analyzed, researched and resolved payment claims within required timeframes
  • Adhered to department processes, procedures and goal expectations for case investigations
  • Kept up to date on industry information, system changes, network rules and compliance issues
  • Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information
  • Built trust among customers through consistent and transparent communication during the dispute resolution process.

Team Lead

Walmart
02.2021 - 07.2023
  • Trained new team members by relaying information on company procedures and safety requirements
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
  • Coached team members in techniques necessary to complete job tasks
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
  • Worked different stations to provide optimal coverage and meet production goals.

Quality Control Inspector

31 Gifts
01.2022 - 06.2022
  • Check the quality of incoming and outgoing materials or products
  • As well as the production procedures
  • Also kept a record of defects, analyzing products, and overseeing procedures
  • Communicated with production team members about quality issues
  • Inspected quality of products, taking note of functionality, appearance and other specifications
  • Inspected incoming and outgoing materials for accuracy and quality
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
  • Performed visual inspections and non-destructive tests where appropriate
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Embroidery Machine Operator

Printful
03.2021 - 12.2021
  • Work with industrial machines to complete embroidery projects
  • Sew logos, initials, and other designs onto a range of fabrics and may also perform maintenance duties and provide creative input
  • Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces
  • Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow
  • Designed proof sample to submit to client for approval
  • Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.

Call Center Representative

Comcast
03.2019 - 06.2021
  • Takes calls from customers answering questions or addressing any concerns they may have
  • Also handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
  • Responded to customer calls and emails to answer questions about products and services
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Assembly Line Worker

Nissan Assembly Plant
01.2011 - 04.2018
  • Maintaining and service equipment, troubleshoot equipment malfunctions, ensure quality control, maintain supply inventory, record actions on production forms and communicate with other stations on the assembly line to ensure accuracy, speed and efficiency.
  • Worked effectively in fast-paced environments.
  • Delivered services to customer locations within specific timeframes.
  • Learned and adapted quickly to new technology and software applications.

Security Officer

Lofton Staffing Services
03.2016 - 08.2017
  • Maintain a safe and secure environment at businesses, organizations, and residential properties
  • Patrol premises, perform access control, and investigate disturbances
  • Also monitor alarm systems and video surveillance cameras.

Analyst

Nissan Assembly Plant
04.2007 - 08.2010
  • Developing technical solutions to business problems, or to advance a company's sales efforts, begins with defining, analyzing and documenting requirements
  • Managing requirements at the project level can help fulfill business needs
  • Business analysts typically take the lead role in: Assisting with the business case
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
  • Conducted workplace compliance training to reduce liability risks and operate effectively
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
  • Optimized core processes to improve business performance and operational agility
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Education

Jim Hill High School

Skills

  • Excel
  • Epic
  • Call Center (4 years)
  • Customer Care
  • Customer Service
  • Customer Support
  • Driving (7 years)
  • Front desk (3 years)
  • Warehouse experience
  • Order fulfillment
  • Quality Inspection
  • Security
  • Quality Control
  • Front desk
  • Typing
  • Customer service
  • Credit and collections
  • Teamwork orientation
  • Credit Reporting Familiarity
  • Account Review
  • Relationship Building
  • Active listening abilities
  • Collections
  • Customer research
  • Decision-Making Competence
  • Skip Tracing Knowledge

Certification

Driver's License

Workauthorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Collections Specialist

Goldman Sachs
06.2023 - Current

Quality Control Inspector

31 Gifts
01.2022 - 06.2022

Disputes Specialist

Genpact
12.2021 - Current

Embroidery Machine Operator

Printful
03.2021 - 12.2021

Team Lead

Walmart
02.2021 - 07.2023

Call Center Representative

Comcast
03.2019 - 06.2021

Security Officer

Lofton Staffing Services
03.2016 - 08.2017

Assembly Line Worker

Nissan Assembly Plant
01.2011 - 04.2018

Analyst

Nissan Assembly Plant
04.2007 - 08.2010

Jim Hill High School
Natasha WilsonCustomer service specialist