Natasha Wilson
Haxtun,CO
Summary
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration, social media management, email management, & content management. Highly efficient planning, problem-solving, and communication skills. Willing to learn new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Banner Healthcare
Sterling, CO
08.2015 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Prepared treatment rooms for patient examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Healthcare Manager
Haxtun Health
Haxtun, CO
11.2022 - 11.2023
- Enforced procedures to maintain overall data integrity.
- Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Assistant Clinic Manager
Haxtun Health
Haxtun, CO
06.2022 - 11.2022
- Implemented technology solutions to improve clinic operations and patient care.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Managed clinical budgets, billing systems and insurance negotiations.
- Led quality improvement projects to enhance clinical outcomes and patient experiences.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Addressed operational issues promptly to minimize impact on clinic services.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Tracked, organized and counted clinic stock and supplies.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
Phlebotomist
Yuma District Hospital
Yuma, CO
01.2015 - 08.2015
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Collaborated with laboratory personnel to resolve specimen issues.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Entered patient information and test orders into computer systems accurately.
Medical Records Clerk
Yuma District Hospital
Yuma, CO
05.2013 - 08.2013
- Consolidated diverse medical records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
- Purged outdated files.
- Kept department clean, organized and professional.
- Scanned and validated medical records for upload.
- Processed and invoiced records requests from patients, providers and third parties.
- Scanned incoming documentation.
Education
Some College (No Degree) - Medical Assisting
Aims Community College
Greeley, COAssociate of Science - Healthcare Managment
Penn Foster Career School
Scranton, PASkills
- Medical Terminology
- Indirect Patient Care
- Inventory Management
- Patient Scheduling
- Phlebotomy
- HIPAA Compliance
- Patient-focused care
- Medical Billing
- Patient Flow Management
- Data Entry
- Procedure Assistance
- CPR
- Valid CO driver's license
- Vital Sign Monitoring
- Patient Relations
- Direct Patient Care
- Calm and level-headed under duress
- Clinical applications
- Patient-handling equipment
- Specimens collection and processing
- Maintaining confidentiality
- Medical Procedures
- Human anatomy and physiology
- Electronic Medical Records
- Proper sterilization techniques
- Inventory and supply management
- Lab equipment setup
- Advanced anatomy knowledge
- EKG set up and monitoring
- Immunization Administration
- Compassionate
- Conflict resolution abilities
- Team management and supervision
- Professional Bedside Manner
- Communicating with patient families
Certification
- Certified Medical Assistant
- BLS
Languages
English
Professional
Software
EHR
MS Work
MS Excel
Outlook
Canva
Honeybook
Yahoo
PowerPoint
Gmail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Gig WorkContract WorkWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionInterests
Content Managment
Calendar/Email Management
Schedule Management
Back Office Management
Data Entry
Travel Management
Timeline
Healthcare Manager
Haxtun Health
11.2022 - 11.2023
Assistant Clinic Manager
Haxtun Health
06.2022 - 11.2022
Medical Assistant
Banner Healthcare
08.2015 - Current
Phlebotomist
Yuma District Hospital
01.2015 - 08.2015
Medical Records Clerk
Yuma District Hospital
05.2013 - 08.2013
Some College (No Degree) - Medical Assisting
Aims Community College
Associate of Science - Healthcare Managment
Penn Foster Career School
Similar Profiles
Lindy SolisLindy Solis
Quality Analyst at Banner HealthcareQuality Analyst at Banner Healthcare
Morgan YbarraMorgan Ybarra
Medical Assistant at Banner HealthcareMedical Assistant at Banner Healthcare
Joanne RandolphJoanne Randolph
Clinical Dietitian at Banner HealthcareClinical Dietitian at Banner Healthcare
Jessica HalesJessica Hales
Healthcare Revenue Cycle Specialist at Banner HealthcareHealthcare Revenue Cycle Specialist at Banner Healthcare
Chauntine LundgrenChauntine Lundgren
Billing Specialist at Melissa Memorial HospitalBilling Specialist at Melissa Memorial Hospital