Natasha Wilson
Benton,KY
Summary
Dynamic leader with a proven track record at Calvert City Nursing and Rehab, specializing in warehouse management and supplier relationship cultivation. Successfully optimized supply costs while enhancing team performance, resulting in notable operational efficiencies. Demonstrates strong skills in purchasing management and team direction, consistently driving results and innovation in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Nursing Supply Manager & Housekeeping/Laundry Supervisor
Calvert City Nursing and Rehab
Calvert , KY
01.2023 - Current
- Identified new sources of supply for materials in order to reduce costs or improve product quality and availability.
- Resolved any disputes between customers and suppliers efficiently while maintaining a positive relationship with both parties.
- Maintained accurate records of procurement activities, including contracts, invoices, requisitions and deliveries.
- Created reports detailing status of current orders including budgeting information for each item ordered.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Negotiated pricing and terms with suppliers to optimize costs while maintaining quality standards.
- Oversaw the process from sourcing through delivery of goods ensuring timely arrival at destination.
- Ensured that all purchased materials meet required safety and quality standards.
- Set and administered supply budgets and tracked all expenses.
- Provided technical guidance on the selection of vendors based on price, quality, availability, reliability and service.
- Negotiated prices and terms with suppliers, vendors or freight forwarders.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Implemented strategies designed to reduce energy consumption throughout the facility.
- Collaborated with other departments within the organization in order to coordinate services when necessary.
- Monitored cleanliness of lobby, Resident rooms, and Main areas of the Nursing home.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Supervised the daily operations of laundry facility, ensuring that all orders were processed accurately and efficiently.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Assessed daily workloads, schedules, and planned daily assignments and oversaw numerous projects.
- Coordinated with vendors regarding repairs or replacements of defective parts or equipment.
- Ensured compliance with OSHA safety regulations by performing routine inspections of equipment and work areas.
- Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
- Delegated work to staff, setting priorities and goals.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, troubleshooting equipment problems.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Ordered supplies as needed in order to keep the facility running smoothly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed team of employees, daily progress reports and overall project planning.
- Communicated with maintenance team on damages to repair.
General Manager
Quality Inn & Suites
Benton, KY
01.2019 - 01.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Administered employee discipline through verbal and written warnings.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Guided management and supervisory staff to promote smooth operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created schedules and monitored payroll to remain within budget.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Designed sales and service strategies to improve revenue and retention.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed service and sales strategies to improve retention and revenue.
- Supervised employees through planning, assignments, and direction.
- Trained employees on duties, policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Pay Day Loan Officer
Cash Connection
Benton , KY
03.2012 - 08.2019
- Prepared reports detailing loan portfolio performance metrics.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Set up debt payment plans based on client credit, income and assets.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed financial data to determine the feasibility of granting loans.
- Approved or denied loan applications based on established guidelines.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Approved loan within specified limits or referred to appropriate approval level.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Delivered high levels of customer service to facilitate smooth processes.
- Developed and maintained relationships with potential customers to increase loan business.
- Monitored changes in relevant federal regulations related to lending practices.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Approved or denied loan applications and explained reasoning behind decisions.
- Informed customers of loan application requirements and deadlines.
- Negotiated terms and conditions of loan contracts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Desk Clerk
Wingfield Inn & Suites
Mayfield , KY
04.2018 - 07.2019
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained cleanliness of lobby area ensuring it was free from clutter.
- Answered telephones, directed calls, and took messages.
- Responded to all complaints in a timely fashion to ensure guest satisfaction.
- Monitored office supplies inventory and placed orders when necessary.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Trained staff members to perform work activities and use computer applications.
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Participated in meetings with management team regarding changes in policies or operations.
- Verified identity of guests prior to issuing keys or access cards.
- Updated guest profiles with contact information and preferences.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Trained new staff members on desk clerk procedures.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Ensured that all safety protocols were followed at the front desk area.
- Maintained records of room availability and reservations.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Greeted guests upon arrival in a friendly and professional manner.
- Answered phone calls promptly and professionally.
Manager
Comfort Inn & Suites
Benton , KY
01.2012 - 01.2018
- Implemented successful business strategies to increase revenue and target new markets.
- Administered employee discipline through verbal and written warnings.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Calloway County Highschool
Murray KYSkills
- Warehouse management
- Materials planning
- Supplies inventory
- Supplier relationships
- Team direction
- Warehouse operations
- Purchasing management
- Product development
- Purchasing coordination
- Accounting maintenance
Timeline
Nursing Supply Manager & Housekeeping/Laundry Supervisor
Calvert City Nursing and Rehab
01.2023 - Current
General Manager
Quality Inn & Suites
01.2019 - 01.2023
Desk Clerk
Wingfield Inn & Suites
04.2018 - 07.2019
Pay Day Loan Officer
Cash Connection
03.2012 - 08.2019
Manager
Comfort Inn & Suites
01.2012 - 01.2018
GED -
Calloway County Highschool
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