Natasha Wood
Glenolden,Pa
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant (CSA)
Penn Medicine Radnor, Otorhinolaryngology
10.2021 - Current
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secure patient information and maintain patient confidence by completing and safeguarding medical records.
- Organize charts, documents and supplies to maintain team productivity.
- Interview patients to verify information, record medical history, measure vital signs and confirm purpose of visit.
- Clean and maintain medical equipment following procedures and standards.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Incorporated outside records into charts and EHR.
- Improve patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduce wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provide compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Ensure patient safety by following disinfection and sterilization of rooms, instruments and equipment according to protocols
- Follow the POCT process to ensure accuracy and compliance.
- Report and identify equipment/ instrument malfunctions.
- Work with manager and providers to effectively communicate information as required.
- Assist in minor surgical procedures by handing instruments, maintaining sterile field, and other duties within scope.
- Obtain procedural consents if required.
- Scan documents as appropriate and required for visits.
- Maintain eyewash station and soiled utility sink per protocol.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assist providers with specimen handling
- Oriented and trained new clinical staff on proper procedures and policies.
Certified Medical Assistant (CSA)
Perelman Center for Advanced Medicine (UPHS), Penn Transplant Institute
08.2009 - 09.2021
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Medical Assistant/Office Assistant
Darby Medical Associates
06.2007 - 07.2009
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
Education
CMA Certified -
NCCT
07.2017
Associates Degree - Medical Assisting
CHI Institute
Broomall, PA08.2008
BLS/CPR Certified -
Penn Medicine Clinical Simulation Center
Philadelphia, PA07.2007
Diploma -
West Catholic HS
Philadelphia, PA06.2006
Skills
- Inventory and Supply Management
- Ability to multi-task
- Medical Records Management
- Detail orientated
- Adaptable
- Reliable
- Organized
- CPR
- HIPAA Compliance
- Patient Management
Timeline
Certified Medical Assistant (CSA)
Penn Medicine Radnor, Otorhinolaryngology
10.2021 - Current
Certified Medical Assistant (CSA)
Perelman Center for Advanced Medicine (UPHS), Penn Transplant Institute
08.2009 - 09.2021
Medical Assistant/Office Assistant
Darby Medical Associates
06.2007 - 07.2009
CMA Certified -
NCCT
Associates Degree - Medical Assisting
CHI Institute
BLS/CPR Certified -
Penn Medicine Clinical Simulation Center
Diploma -
West Catholic HS
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