Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Natasha Woodberry

Laurel,MD

Summary

Have over six years of experience in both technical and non-technical roles to develop a profound understanding of the intricacies of various industries. This experience has equipped with a diverse skill set, honed problem-solving and exceptional adaptability to new technologies and methodologies. Ambition to learn continuously helps towards expanding knowledge and staying at the forefront of advancements in the professional sphere. Whether it is mastering complex Database Administration Tools or acquiring expertise in new technologies, approach each task with dedication. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Stocker

Amazon Warehouse
12.2022 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement
  • Maintained effective team member communication
  • Performed inventory control, such as counting, and stocking merchandise
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
  • Coordinated efficient organization, and transportation of completed packages
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines

Desktop Support Analyst

Capital City Protective Services
04.2019 - 02.2020
  • Acquired oversight for project task including planning, implementation, monitoring, maintenance, and diagnostics
  • Continually improve or set up high-quality customer experiences each day, as well as fulfill other assigned obligations
  • Support new technologies and roll-out of new products and systems in coordination with other teams
  • Maintain channels of communication with related application technicians to ensure successful and efficient production changes
  • Performs trend analysis on monitoring alarms, incident reports and service tickets to resolve identified issues
  • Provided on call and after-hours technical support.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements
  • Configured and tested new software and hardware

Help Desk Analyst

Blackhawk investigation and security
08.2021 - 04.2023
  • Meeting customer inquiries regarding technical issues through phone and email, providing initial support
  • Install, upgrade, support, and troubleshoot clients challenges associated with both hardware (servers, computers, printers) and software programs on Windows OS
  • Ensuring end users are well-equipped by providing resources on services and products
  • Expert at speaking to end users to quickly get root of their problem while users are working remotely or directly in office
  • Authorized and authenticated clients for verification of sensitive information
  • Return defective equipment to maintenance inventory, document, customer repairs on computers, laptops, printers, and peripherals.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Provided on-call support for critical issues related to Cisco
  • Activated accounts for clients interested in new services

Special Police Officer

SOS Security LLC
10.2015 - 06.2017
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed
  • Denied entrance to building to unauthorized persons
  • Secured all doors in office and main building after hours
  • Testified at judicial hearings and trials involving criminal acts committed against company
  • Screened all passengers, crew members and employees for weapons and contraband
  • Performed surveillance of suspects using binoculars, cameras and camcorders
  • Monitored and authorized entrance and departure of employees and visitors.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid
  • Conducted searches of individuals, vehicles and premises
  • Utilized clear communication and interpersonal skills to build relationships with citizens

Special Police Officer

LGC Security
10.2018 - 03.2019
  • Undertake security checks within specified zones, either by walking or driving, and record any notable findings made during these checks
  • Should fire break out or if unauthorized persons are detected, alert emergency services by sounding alarms or contacting police or fire/EMS department
  • Research and assemble reports on accidents, incidents, and questionable events
  • Expertise in addressing complex technical problems concerning mobile devices and application point of contact when seeking assistance with software troubleshooting
  • Attending customer feedback through phone interactions or physical presence
  • Coordinating timing of security checks and ensuring clear route instructions are given.
  • Conducted searches of individuals, vehicles and premises

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
06.2007

Skills

  • Additional Information
  • Superior customer service 6 years combined with theft prevention training and security guard license
  • Documentation in investigation report on stationary surveillance activities
  • Non-Technical: Problem Solving, Planning, Security, Conflict Resolution, Observation, Written and
  • Verbal Communication skills
  • Technical:
  • Remote Support, Mobile Device Management, ServiceNow, Active Directory, Ticketing
  • Systems, Microsoft Office, Windows 7, Windows 10, Android OS, & Security

Certification

Security (10+ years) Receptionist (2 years) Microsoft Word Communications Customer Service Crisis Intervention Conflict Management Surveillance Loss Prevention (10+ years) CCTV Active Directory (1 year) Microsoft Windows Server (1 year) Bomgar (2 years) ServiceNow (2 years) Mobile device management (2 years) Technical writing (2 years) SCCM (1 year) MobileIron (1 year) Microsoft Office (2 years) DHCP (1 year) Software Troubleshooting Operating Systems LAN DNS Customer Relationship Management (CRM) Certifications and Licenses Crowd management certificate July 2018 to Present CPR First Aid Certification

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Stocker

Amazon Warehouse
12.2022 - Current

Help Desk Analyst

Blackhawk investigation and security
08.2021 - 04.2023

Desktop Support Analyst

Capital City Protective Services
04.2019 - 02.2020

Special Police Officer

LGC Security
10.2018 - 03.2019

Special Police Officer

SOS Security LLC
10.2015 - 06.2017

High School Diploma -

Potomac High School

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Natasha Woodberry