Summary
Overview
Work History
Skills
Certification
Timeline
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Natasha Workman

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner

Utah Sparkle Clean
01.2022 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Waitress

Buffalo Wild Wings/Ihop
01.2021 - 05.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • I have waitress and bartender for the last 22 years

Case Manager and Peer Support

Odyssey Mental Health
01.2021 - 01.2022
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Case Manager

Sober Living Properties
01.2019 - 01.2022
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Director of Human Resources

Idealshape
05.2010 - 05.2019
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.

Skills

  • Regulatory Compliance
  • Administrative Oversight
  • Business Management
  • Budget Administration
  • Marketing
  • Employee Development
  • Talent Development
  • Quality Management Systems

Certification

  • Certified case manager, Sober Living Properties - 3 years
  • Peer Support Specialist. Sober Living Properties & Odyssey Mental Health- 3 years

Timeline

Owner

Utah Sparkle Clean
01.2022 - Current

Waitress

Buffalo Wild Wings/Ihop
01.2021 - 05.2023

Case Manager and Peer Support

Odyssey Mental Health
01.2021 - 01.2022

Case Manager

Sober Living Properties
01.2019 - 01.2022

Director of Human Resources

Idealshape
05.2010 - 05.2019
  • Certified case manager, Sober Living Properties - 3 years
  • Peer Support Specialist. Sober Living Properties & Odyssey Mental Health- 3 years

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Natasha Workman