Natasha Yarde

Work History

Freelancing

01.2020 - 11.2022

Build clientele base from scratch by using marketing and branding strategies
Operated in-home salon by maintaining client information and providing excellent customer service
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Answered over 7 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Scheduled customer appointments and rearranged individual time slots to meet demand
Educated clients about products and self-maintenance for healthy hair based on needs and preferences

Student

Harrisburg, PA

08.2020 - 06.2021

Home-Schooled child during pandemic to ensure adequate learning development
Created lesson plans to explain complex concepts and provided support through difficult learning circumstances
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Graded homework, quizzes, classwork and exams to report on progress of student achievements.
Executed using a school Computer and used class materials to inspire students during class lectures.
Researched and chose appropriate curriculum to meet children's abilities and grade levels.

Security

Manhattan, NY

10.2018 - 07.2019

Enthusiastically greeted all customers to initiate positive interactions and quality customer service
Updated records of visitor information and client inquiries
Trained new employees on procedures and company operations to ensure consistent client experience
Monitored surveillance equipment to ensure safety of all clients and employees
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Burger King

Brooklyn, NY

09.2015 - 05.2018

Ensured cash flow accuracy by counting cash, operating cash register, and processing credit card payments
Mentored team members by using effective training processes and supporting training development
Maintained records of customer interactions, transactions, and conflict resolution
Provided clarification on menu items for customers who had questions or concerns
Managed all inventory items by tracking incoming orders and outflow of resources
Addressed any customer issues by supporting customers through concerns and providing recompensing for any misunderstandings
Demonstrated respect, friendliness and willingness to help whenever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Learned duties for various positions and provided backup at key times
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

The Children’s Place

Brooklyn, NY

10.2016 - 04.2017

Supported customer inquiries by making 15+ outbound calls resulting in satisfied client base
Managed cash flow by issuing receipts, refunds, credit, or change due to customers
Met productivity standards by maintaining organized and efficient workspace
Answered all customer questions and inquiries about store merchandise and pricing
Utilized POS computer system to initiate any returns or exchanges for customer base
Addressed all customer complaints by providing excellent customer service and correcting any errors
Promoted enthusiasm and friendliness in workplace by having positive customer-employee interactions
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.