Natasha Zuluaga
New Milford,NJ
Summary
Proven achiever with a strong background in training and development, notably at Starbucks where I was recognized as Partner of the Quarter. Excelled in fast-paced environments, leveraging adaptability and organizational skills to enhance team proficiency and customer service. Expert in onboarding, mentoring, and operational efficiency, consistently delivering exceptional results. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
08.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated POS system and handled cash and card transactions with accuracy.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Recognized as Partner of the Quarter within the first few weeks of employment for outstanding performance and dedication.
- Trained new baristas in Starbucks standards, including beverage preparation, customer service techniques, and store policies.
- Developed training materials and conducted sessions that improved team member proficiency and onboarding efficiency.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Collaborated with management to assess training needs and develop customized training plans.
Server
Gyro House
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Answered incoming phone calls, and provided information about menu items and restaurant policies.
- Handled take-out orders over the phone, ensuring accuracy and timely preparation.
Crew Member
Chipotle
06.2021 - 09.2021
- Upheld cleanliness and sanitation standards in food preparation and service areas.
- Prepared food orders accurately and efficiently, adhering to Chipotle's recipes and quality standards.
- Came in prior to opening hours for food preperation
Summer Camp Counselor
West New York Recreation
06.2018 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Provided excellent customer service to campers, parents, and staff, ensuring a welcoming and helpful environment.
- Assisted with checking in campers for daily attendance, ensuring accurate records were maintained.
Education
Associate of Applied Science - Radiologic Technology
Bergen Community College
Paramus, NJ05.2026
Skills
- Adaptability: Thrived in a fast-paced environment, adapting quickly to changing priorities
- Training and Development: Certified trainer with experience in onboarding and mentoring new team members
- Organizational Skills: Managed multiple tasks efficiently, maintaining accurate records and schedules
- Customer Service: Demonstrated ability to handle customer inquiries and resolve issues promptly and professionally
Languages
Spanish
Full Professional
Timeline
Barista Trainer
Starbucks
08.2022 - 08.2024
Server
Gyro House
10.2021 - 06.2022
Crew Member
Chipotle
06.2021 - 09.2021
Summer Camp Counselor
West New York Recreation
06.2018 - 08.2018
Associate of Applied Science - Radiologic Technology
Bergen Community College