Natasha A. Bell
Roanoke,VA
Summary
Dynamic and productive Front Office Manager recognized for enhancing workflow efficiency, office management, administrative support and fostering strong client relationships to promote loyalty and clent retention. Skilled in accurate account reconciliation, regulatory documentation, and consistently exceeding service standards. Remains professional and tactful in all situations. Versed in managing vendor and service provider relationships while maintaining and upholding regulatory and office policy standards.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Murray E. Joiner and Associates Pain Management Clinic
05.2025 - 12.2025
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
LTC Claims and Intake CSR II
Genworth Financial
04.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exceeded company KPI call standards with an consistent 96% overall score for customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Patient Care Coordinator
HearingLife
09.2020 - 06.2022
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
Education
High School Diploma -
Bath County High School
Bath County, VASkills
- Policy and procedure modification
- Regulatory documentation
- Conflict resolution strategies
- Proven leadership abilities
- Time management coordination
- Workflow efficiency
- Effective communication skills
- Professional communication
- Staff training and development
- Accurate account reconciliation
Timeline
Front Office Manager
Murray E. Joiner and Associates Pain Management Clinic
05.2025 - 12.2025
LTC Claims and Intake CSR II
Genworth Financial
04.2023 - 08.2024
Patient Care Coordinator
HearingLife
09.2020 - 06.2022
High School Diploma -
Bath County High School