Natasha McDaniel

• Used skip tracing and other techniques to locate debtors.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
• Maintained high volume of calls and met demands of busy and productive group
• Became Employee of Month with first 90 days

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details
• Trained new employees on proper protocols and customer service standards
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate

• Successfully assist branch personnel to clear rejected tax returns
• Maintain call log in Help Desk program
• Provides excellent telephone support to branch employees and supervisors on topics like tax law, tax software, tax forms, correct signature and dating paperwork, administrative information, including mailing addresses
• Dial-in to branches to review returns and prepare amendments.
• Review advanced returns and review large refund returns.
• Assist with processing of bank products, including check printing and receiving payments.
• Completed and filed returns with tax departments at local, state, and federal levels
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
• Maintained complete records of client tax returns and supporting documentation in secured areas

Provided help and advice to customers using stores products and services

• Communicated courteously with customers by telephone and face-to-face.
• Investigated and solved customers problems
• Handled customer complaints or any major incidents such as security issues or customer being ill
• Issued refunds or compensation to customers
• Kept accurate records of discussions and correspondence with customers.
• Analyzed statistics to determine level of customer service store was providing
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

• Provided 100% customer service
• Productively managed the store and supervised 20 employees
• Carefully completed schedules for employees
• Accurately completed proper documentation, counted, and pulled inventory.
• Assisted customer and employees in resolving issues
• Effectively managed food cost and money
• Successfully opened and closed restaurant

• Greeted customers and provided superb customer service
• Maintained store and ran register
• Cleaned and refreshed coffee
• Checked in vendors and completed store audits

• Provided 100% customer service to every customer
• Received payment by cash, check, credit cards, vouchers or automatic debits
• Issued receipts, refunds, credits, change due to customers, trading stamps, redeemed food stamps and coupons
• Counted money in cash drawer at beginning of shift
• Answered customer questions and provided information on procedures and policies
• Sorted, counted and wrapped currency and coins.
• Processed merchandise returns and exchanges

• Provided 100% customer service to every customer
• Counted money in cash drawer at beginning of shift
• Received payment by cash, check, credit cards, vouchers or automatic debits
• Cashed customers check
• Issued receipts, refunds, credits, change due to customers, trading stamps, redeemed food stamps and coupons
• Answered customer questions and provided information on procedures and policies
• Identified prices of goods, services or admission and tabulated bills using calculators, cash registers or optical price scanners
• Weighed items sold by weight to determine prices
• Sorted, counted and wrapped currency and coins.
• Processed merchandise returns and exchanges

• Provided 100% customer service to every customer
• Counted money in cash drawer at beginning of shift
• Received payment by cash, check, credit cards, vouchers or automatic debits
• Cashed customers check
• Issued receipts, refunds, credits, change due to customers, trading stamps, redeemed food stamps and coupons
• Answered customer questions and provided information on procedures and policies
• Identified prices of goods, services or admission and tabulated bills using calculators, cash registers or optical price scanners
• Weighed items sold by weight to determine prices
• Sorted, counted and wrapped currency and coins.
• Processed merchandise returns and exchanges

• Wiped tables and seats with dampened cloth and replaced tablecloths
• Emptied and stacked dirty plates and carried dishes and other tableware to kitchen to be cleaned
• Maintained adequate supplies of items such as: clean linens, silverware, glassware, dishes and trays
• Served ice water, coffee, rolls and butter to patrons and filled beverage and ice dispensers
• Carried food, dishes, trays and silverware from kitchen or supply departments to serving counters
• Served food to customers when waiters or waitresses needed assistance
• Ran cash registers
• Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for in-house restaurant with social relevancy and intentionality