Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Andrea Ospina

East Elmhurst,NY

Summary

Experienced manager with over 3 years of leadership in operational roles. Skilled in creating training programs, improving workflows, and building strong teams in fast-paced environments. Adept at collaborating across departments to meet organizational goals and drive business growth. Committed to delivering effective solutions to improve employee performance and client satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Manager People & Talent Programs

DocGo
New York, NY
12.2024 - 04.2025
  • Created eLearning modules using various authoring tools.
  • Developed and implemented training programs to meet organizational objectives.
  • Organized seminars, workshops, conferences, and other events related to learning initiatives.
  • Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
  • Analyzed job descriptions to determine appropriate pay grades for new positions.
  • Collaborated with legal counsel regarding any potential disputes related to wages or benefits.
  • Developed processes for conducting effective performance reviews.
  • Maintained records of employee performance evaluations, disciplinary actions taken, promotions granted.
  • Provided feedback to employees on their performance, progress, and development needs.

Senior Client Operations Manager

DocGo
Manhattan, NY
08.2021 - 12.2024
  • Tracked resource allocation to meet budgetary objectives.
  • Developed custom CRM solutions tailored to client needs.
  • Oversaw daily operations, leading the implementation of strategies to meet business plan goals.
  • Developed and executed policies and procedures to enhance operational efficiency.
  • Examined and managed expenses for materials, supplies, equipment.
  • Implemented regulations to ensure operational and safety compliance.
  • Monitored performance using key performance indicators.
  • Oversaw scheduling and recruitment processes.
  • Developed effective operational teams to ensure timely and efficient meeting of client demands.
  • Examined and validated billing invoices for accuracy.
  • Spearheaded development of marketing strategies for client projects.
  • Implemented solutions following comprehensive analysis.

Operations Lead

DocGo
Manhattan, NY
03.2021 - 08.2021
  • Directed team of 8 personnel managing Covid-19 tests and intramuscular vaccinations.
  • Enhanced efficiency by establishing trackers and optimizing organizational processes.
  • Enhanced team efficiency through training and mentoring.
  • Fostered a positive workplace atmosphere by utilizing feedback and recognizing contributions.

Emergency Medical Technician

DocGo
Manhattan, NY
09.2020 - 03.2021
  • Exhibited commitment to delivering exceptional care via ongoing training.
  • Performed Covid-19 PCR and Rapid Antigen testing in shelters throughout the five boroughs.
  • Evaluated side effects related to Covid-19, Flu, and Hepatitis A vaccines.
  • Managed Epinephrine injection in response to observed anaphylactic event.
  • Established productive partnerships with medical staff to improve quality of patient services.
  • Secured patient records to meet HIPAA standards.

Sales Assistant

Michael Kors
Manhattan, NY
10.2017 - 03.2021
  • Handled client issues with professionalism and efficiency.
  • Conducted merchandising and display upkeep to ensure sales areas remained fully stocked and orderly.
  • Managed cash register operations
  • Led sales discussions to identify customer needs and offer optimal solutions.
  • Cultivated customer relationships to grow the client portfolio and ensure retention.

Emergency Medical Technician

Paradocs
, NY
06.2020 - 09.2020
  • Provided emergency medical care
  • Evaluated critical scenarios to determine priority levels for medical intervention.
  • Compiled comprehensive patient care reports

Waitress

Oasis Cafe & Restaurant
Queens, NY
05.2019 - 10.2019
  • Ensured safe food handling procedures.
  • Transmitted orders to service bar and kitchen using point-of-sale system.
  • Guided new hires in mastering responsibilities.

Brand Representative

Hollister
Manhattan, NY, NY
06.2016 - 09.2017
  • Provided accurate product information using current sales and promotions.
  • Handled point-of-sale transactions with precision during purchases.

Lifeguard

Take Me To the Water Aquatics
Queens, NY
06.2017 - 08.2017
  • Monitored swimmers ensuring safety compliance.
  • Ensured consistent cleanliness of equipment and water.

Education

Bachelor’s Degree - Criminology, Psychology, Minor in Forensic Science

Hofstra University
05.2020

Certification - Emergency Medical Technician

Emergency Care Programs
05.2020

High School Diploma - Fashion Design Studies

High School of Fashion Industries
06.2016

Skills

  • Team Leadership
  • Training Program Development
  • Workflow Optimization
  • Employee Engagement
  • Fast-Paced Work Adaptability
  • Provide basic life support for adults and pediatrics
  • Microsoft Office Suite (Excel, Word, PowerPoint, Smartsheet)
  • Tableau, Salesforce, Zoho, Athena

Timeline

Senior Manager People & Talent Programs

DocGo
12.2024 - 04.2025

Senior Client Operations Manager

DocGo
08.2021 - 12.2024

Operations Lead

DocGo
03.2021 - 08.2021

Emergency Medical Technician

DocGo
09.2020 - 03.2021

Emergency Medical Technician

Paradocs
06.2020 - 09.2020

Waitress

Oasis Cafe & Restaurant
05.2019 - 10.2019

Sales Assistant

Michael Kors
10.2017 - 03.2021

Lifeguard

Take Me To the Water Aquatics
06.2017 - 08.2017

Brand Representative

Hollister
06.2016 - 09.2017

Certification - Emergency Medical Technician

Emergency Care Programs

High School Diploma - Fashion Design Studies

High School of Fashion Industries

Bachelor’s Degree - Criminology, Psychology, Minor in Forensic Science

Hofstra University

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