Natasha Bueno

Developed and implemented preventive maintenance procedures.
Monitored systems in operation and quickly troubleshoot errors.
Researched product and issue resolution tactics to address customer
concerns.
Researched and identified solutions to technical problems.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Responded to customer requests, offering excellent support and
tailored recommendations to address needs.
Handled customer inquiries and suggestions courteously and
professionally.
Utilized customer service software to manage interactions and track
customer satisfaction.
Answered constant flow of customer calls with minimal wait times.
Promptly responded to inquiries and requests from prospective
customers.
Delivered exceptional customer service to every customer by
leveraging extensive knowledge of products and services and
creating welcoming, positive experiences.
Optimized customer support by establishing collaborative service
environments through targeted operational initiatives.

Studied job descriptions and qualifications to determine applicant
requirements.
Evaluated strengths and weaknesses of candidates through effective
screening processes.
Conducted phone interviews to assess applicants relevant
knowledge, skills, experience and aptitudes.
Developed and implemented plans to improve recruitment process.
Advocated for staff members, helping to identify and resolve conflicts.
Conducted performance reviews and provided feedback to
managers on employee performance.
Collaborated with managers to identify and address employee
relations issues.
Reduced expenses by analyzing compensation policies and
implementing competitive programs while ensuring adherence to
legal requirements.
Assisted with onboarding and orientation of new hires to expedite
acclimatization process.
Operated and maintained applicant tracking and candidate
management systems.

Completed human resource operational requirements by scheduling
and assigning employees.
Developed disaster and recovery strategy to prepare company for
hazardous weather conditions, nuclear accidents and terrorist
attacks.
Collaborated with internal teams to continuously improve recruitment
processes and execute as efficiently as possible.
Advised managers on best practices to maintain compliance with
applicable laws.
Generated and analyzed reports to monitor employee engagement
and attrition trends.
Studied job descriptions and qualifications to determine applicant
requirements.
Collaborated with HR leadership regarding candidate salary
determinations.
Improved organizational filing systems for confidential employee
records, resulting in improved accessibility and efficiency.
Developed and implemented onboarding and orientation programs
for new employees.
Advertised job opportunities on social media platforms and job
boards.
Conducted reference checks, background screening and other
pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange management interviews with
applicants.
Conducted phone interviews to assess applicants relevant
knowledge, skills, experience and aptitudes.