Natasha C Foster
Atlanta,GA
Summary
Revenue Cycle and Business Operations Manager with over 15 years of experience in optimizing revenue cycles for multi-specialty physician groups and hospital systems. Proven expertise in accounts receivable management, denial reduction, and cash flow enhancement. Strong technical skills in EDI design, SQL data extraction, and multi-EMR workflow development. Demonstrated ability to build high-performing teams and improve compliance for organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager, Revenue Cycle Management
Georgia Dermatology Partners / Phynet Dermatology
Atlanta, GA
10.2021 - 11.2025
- Oversaw day-to-day RCM operations for multiple high-volume dermatology practices including charge capture, claim submission, payment posting, AR follow-up, denial resolution, and patient collections.
- Led KPI development and reporting across AR aging, denial categories, payer trends, and collection performance for executive leadership.
- Managed full month-end processes including AR reconciliation, variance analysis, and revenue forecasting.
- Oversaw payer portal management, clearinghouse setup, ERA/EFTs, claim edits, statements, and system configuration.
- Directed workflow transformation initiatives to reduce denials, expedite collections, and improve clean-claim rates.
- Ensured regulatory compliance for all EDI file transactions (835 remits, 837 claims, 834 eligibility, 278 authorizations).
- Optimized operational workflows leveraging ModMed, eCW, TriZetto, and internal reporting tools.
- Led talent acquisition, onboarding, training, performance evaluation, and staff development for RCM team.
Manager, Business Operations - Corporate Business Office
Northside Hospital
Atlanta, GA
04.2005 - 01.2021
- Managed daily EDI operations processing 16,000+ healthcare claim files (837/835) totaling over $5M daily while sustaining <1% rejection rate.
- Served as technical lead for EDI system implementations including interface design, data mapping, and operational integration across departments.
- Executed automation projects that reduced staffing needs and generated a 10% increase in profitability.
- Oversaw payer enrollments, contract configurations, fee schedules, database setups, and claim rule programming for 100+ multi-specialty practices and ASCs.
- Conducted quality assurance audits, identifying workflow inefficiencies and implementing corrective action plans.
- Ensured compliance with all regulatory guidelines including CMS, federal/state billing laws, CPT, ICD-10, and payer-specific requirements.
- Developed executive-level dashboards and analytics to support financial and operational decision-making.
- Led teams through workflow redesign, performance management, and continuous improvement initiatives.
Senior Tax Advisor
H&R Block
Atlanta, GA
01.2011 - 04.2024
- Provided comprehensive tax advisory services and financial analysis for individual and business clients.
- Identified process enhancements through collaboration with tax specialists to improve departmental workflow.
- Maintained adherence to federal and state tax regulations, ensuring exceptional client service delivery.
Education
Medical Insurance Billing & Coding Diploma -
Georgia Medical Institute of Technology
Atlanta, GABusiness Studies -
Georgia State University
Atlanta, GAMusic Education
Morris Brown College
Atlanta, GASkills
- Revenue cycle management
- Multi-specialty billing
- Accounts receivable
- Denial management
- CPT and ICD-10 coding
- EDI management
- Enrollment and credentialing
- Key performance indicators
- Financial reporting
- Aging analysis
- Data mapping
- Audit review
- EMR and PM systems
- Process improvement
- Workflow automation
- Staff leadership and training
- Month-end close processes
- Charge capture and remittance processing
- Microsoft Office Suite proficiency
- Database management
- EMR and PM platforms expertise
Certification
- HIPAA Certified, 2021
- Notary Public, 2023
- PTIN - IRS Tax Preparer ID, 2023
- CPAR - Certified Patient Account Representative, 2005
- CPC - Certified Professional Coder, 2005
Additional Information
Strong leadership presence; experienced in managing on-site and remote teams., Proven track record of improving revenue integrity, operational performance, and patient experience., Adept at building relationships with providers, payers, and executive leadership to drive organizational success.
Personal Information
Title: Revenue Cycle Manager | Healthcare Operations Leader
Timeline
Manager, Revenue Cycle Management
Georgia Dermatology Partners / Phynet Dermatology
10.2021 - 11.2025
Senior Tax Advisor
H&R Block
01.2011 - 04.2024
Manager, Business Operations - Corporate Business Office
Northside Hospital
04.2005 - 01.2021
Medical Insurance Billing & Coding Diploma -
Georgia Medical Institute of Technology
Business Studies -
Georgia State University
Music Education
Morris Brown College