Natashalee Miller
Tamarac
Summary
Friendly and organized, able to handle front desk tasks efficiently. Knowledge of dental terminology and appointment scheduling software, with strong communication and multitasking abilities. Committed to ensuring smooth patient flow and excellent service.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist - First Impressions
The Dental Lounge
04.2023 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Answered telephone calls to offer office information, answer questions, direct calls to staff, book new/ existing patient appointments
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Received and documented laboratory cases to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Increased patient retention with personalized follow-up post care calls to gather feedback and address any concerns post treatment.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Operations Manager
Answering Service Care
09.2019 - 03.2023
- Trained management staff and teams
- Helped with on-boarding for50+ new employees
- Directly managed a team of9-15 agents, maintaining a85% Team Quality Assurance score by providing coaching, establishing Action Plans for low-performing agents and creating incentives to encourage productivity
- Supervised over100 agents across4 offices; reviewing attendance, answering questions and handling supervisor calls
Call Center Operator
Answering Service Care
11.2018 - 09.2019
- Prepared written messages for dispatch
- Scheduled appointments and answered telephone inquiries
- Answered200+ calls daily from legal, medical and real estate offices, as well as alarm and service industry companies
Team Member
Dunkin Donuts
04.2019 - 03.2020
- Operated switchboard and records customer order, repeats order in clear and understandable manner
- Prepared food orders efficiently within2-3-minute time frame
- Operated drive-thru window and sales register and made accurate change quickly and efficiently
- Packaged all menu items and checked for product quality and consistency
- Displayed importance of placing guests' needs first on consistent basis
- Entered order into computer system to request food preparation
- Took orders, provides service and all requested items both graciously and courteously
- Stood and walked throughout course of eight hour shift
- Greeted and pitched Guests in friendly and sincere manner
- Cleared, cleaned, reset and maintained station during shift
- Provided friendly, fast and helpful service to Guests and Team Members
Hostess
Metro Diner
01.2018 - 06.2018
- Provided prompt, courteous service to restaurant guests
- Greeted guests in warm and friendly manner through smiling and making eye contact
- Welcomed guests and communicated wait times and answer any questions
- Offered professional, friendly greeting and engaging service
- Folded all apparel and accessories to maintain neat and organized boutique
- Coordinated seating of residents and guests in efficient, courteous manner
- Maintained professional appearance of hostess stand
- Followed opening and closing checklists when worked station
- Paged and seated Guests in efficient and comfortable manner
- Bussed tables, assisting servers with table maintenance and stocking of restaurant
Restaurant Team Member
Taco Bell
06.2015 - 04.2018
- Operated drive-thru window and sales register and made accurate change quickly and efficiently
- Operated switchboard and records customer order, repeats order in clear and understandable manner
- Displayed importance of placing guests' needs first on consistent basis
- Interacted with guests to take drink and food orders
- Notified guests of food and beverage preparation techniques
- Maintained appearance and cleanliness of food service areas during event
- Built rapport with guest with above and beyond service
- Cleared, cleaned, reset and maintained station during shift
- Served guest in responsive, caring, prompt and courteous manner
- Entered orders into point-of-sale system so that kitchen staff can prepare food
- Packaged all menu items and checked for product quality and consistency
Education
Associate of Science - Dental Hygiene
Broward College
Coconut Creek, FL05-2027
High School Diploma - undefined
JP Taravella
Coral Springs, FL05.2015
Skills
- Manage A Team
- Evaluate Performance
- Customer Service
- Self-Motivated
- Ability To Learn Quickly
- Flexible Schedule
Timeline
Front Desk Receptionist - First Impressions
The Dental Lounge
04.2023 - Current
Operations Manager
Answering Service Care
09.2019 - 03.2023
Team Member
Dunkin Donuts
04.2019 - 03.2020
Call Center Operator
Answering Service Care
11.2018 - 09.2019
Hostess
Metro Diner
01.2018 - 06.2018
Restaurant Team Member
Taco Bell
06.2015 - 04.2018
High School Diploma - undefined
JP Taravella
Associate of Science - Dental Hygiene
Broward College
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