Natasha Lugo
Bloomfield
Summary
Experienced and highly organized Office Manager with a proven ability to lead administrative operations and support high-performing teams. Skilled in streamlining workflows, managing schedules, and improving day-to-day office functions to enhance productivity. Proficient at handling customer communications, vendor relations, and financial processes with professionalism and precision. Known for taking initiative, solving problems creatively, and maintaining efficiency, even under pressure.
Overview
11
11
years of professional experience
Work History
Office Manager
J&L Budget Tree Service
Plainfield
01.2020 - Current
- Oversaw all administrative operations for a team of 13 arborists and crew members
- Managed scheduling and logistics for multiple crews
- Served as the main point of contact for customer communications (calls, texts, emails)
- Processed invoices and handled accounts receivable/payable using QuickBooks
- Maintained office and field inventory; managed vendor relationships
- Supported field crews with permits, logistics, and job documentation
- Assisted in marketing: social media, customer reviews, and local ads
- Helped launch a new company branch: Rugged Lifting Crane Rentals.
Administrative Assistant/Sales
Pristine Auto Group
Bloomfield
01.2018 - 01.2020
- Assisted potential customers via email and phone for sales negotiations.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Greeted customers to build positive relationships and discuss vehicles.
- Educated customers about the sales process, warranty options, and service standards.
- Known as the ‘go-to person’ for all departments and trusted to handle all deliveries and material orders.
- Used spreadsheets for title management, auto loan payoffs, and post-sale inspections.
- Managed accounts receivable and payable.
Billing
All Points Transport
Newark
01.2015 - 01.2018
- Assisted customers via email and phone.
- Operated accounting software to record, store, and analyze information.
- Checked figures, postings, and documents for accuracy and proper codes.
- Answered phones and provided information or redirected calls.
- Maintained electronic and paper filing systems.
- Operated office equipment and arranged for repairs when needed.
- Greeted visitors and directed them as needed.
Education
75 hour Real Estate course
Terry O'Connor Realtors Real Estate School
Ramsey03-2025
Associate’s Degree - Business Administration
Essex County College
West Caldwell, NJ01.2020
Diploma -
Belleville High School
Belleville, NJ01.2015
Skills
- Customer service
- Organizational skills
- Notarial acts
- Bookkeeping
- Office management
- Office administration
- Scheduling and calendar management
- Customer relations
Languages
English, Spanish
Timeline
Office Manager
J&L Budget Tree Service
01.2020 - Current
Administrative Assistant/Sales
Pristine Auto Group
01.2018 - 01.2020
Billing
All Points Transport
01.2015 - 01.2018
75 hour Real Estate course
Terry O'Connor Realtors Real Estate School
Associate’s Degree - Business Administration
Essex County College
Diploma -
Belleville High School
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