NATASHA N. KING
Dallas,Texas
Summary
Looking for a high-grown organization with a competitive and challenging environment that creates an ideal condition for delivering high-quality services. Aspiring to associate with an organization which offers a congenial environment for growth. Talented Owner with excellent marketing, customer service, and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in the organization.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Ambria Collection LLC
03.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Returns & Quality Investigations Supervisor
AmerisourceBergen
03.2020 - Current
- Responsible for training and coaching of Return Associates in responding to return requests, inquiries and issues
- Monitors the performance of staff members to ensure compliance with policies, practices and approved returns processes
- Develops and updates operating procedures to facilitate smooth and timely Returns operations
- Establishes and maintains positive working relationships with customers and internal departments with a focus on Account Manager and Distribution Center teams
- Supports compliance with all appropriate policies, procedures, safety rules and DEA regulations
- Responds to customer inquiries, requests and issues when situations are escalated to a higher level of authority other than a Return Clerk/Coordinator
- Documents, monitors and evaluates all Returns performance measures, including return reports, critical success measures, end of month reports, duties and responsibilities
- Responsible for monitoring and reporting the processing time for RGA creation and credit assessment to maintain specific service level metrics
- Tracks daily reporting of hours worked to include sick time, vacation time, personal and holiday time through the Workday time-keeping system
- Responsible for collaborating with the CSRA Team to resolve any documentation issues
- Facilitates department meetings and partner with training department for any new programs and necessary refreshers
- Maintains a regular schedule of associate one-on-one performance meetings.
Resume/Consulting Writer
NNK Consulting Services
06.2014 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Organized material to research and complete writing tasks.
Lead Returns Coordinator
AmerisourceBergen
09.2018 - 02.2020
- Assisted supervisor/manager with interviewing potential candidates; may provide input for performance management process
- Ensured that customer service representatives are processing all phone, fax, mail, e-mail and verbal orders from customers
- Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service supervisor or manager
- Responsible for mentoring, motivating, coaching and leading a team of Service Professionals
- Made suggestions and recommendations to supervisor/manager in an effort to continually improve customer service operations.
Returns Coordinator
AmerisourceBergen
09.2016 - 09.2018
- Utilized the functions of the ERP and Return systems in order to perform daily tasks
- Verified that merchandise returned from customer matches the Return Authorization Form, UPC/NDC codes and size/strength of product
- Shipped returns to vendors; works with vendor sales representatives to return merchandise to manufacturers
- Resolved discrepancies in returns inventory and return financials by creating quality cases to do an investigation
- Received information regarding merchandise that has been recalled and handles appropriately by contacting all customers merchandise has been sold to.
Lead – Customer Care
AmerisourceBergen
06.2015 - 09.2016
- Ensured continual and proper compliance with all distribution center corporate and regulatory compliance requirements
- Interviewed potential candidates; provided input for performance management process
- Researched debit and credit issues for customers and internal departments
- Ensured that customer service representatives processed all phone, fax, mail, e-mail, and verbal orders from customers by using a system that logged all work and calls that came in
- Created requests for CPRR’s to be open and researched (Contract Price Research Request) for prices that were incorrectly billed to the customer
- System Proficiency: Microsoft Office, Citrix XenApp, The HUB, CIC, ECC, Street Smart.
Client Support Representative II
AmerisourceBergen
08.2013 - 06.2015
- Researched customer problems such as missed shipments, price adjustments, and backorders; continually strives for prompt resolution
- Processed all phone, fax, mail, e-mail, drop-ships, and verbal orders from customers
- Performed data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
- System Proficiency: Microsoft Office, Salesforce, Impact360, MedPro, My Portal, DocuShare, ICS Information Technology, Return Connect.
Education
Master of Business Administration - Project Management
American InterContinental University
Schaumburg, IL02.2017
Bachelor of Science in Information Technology -
Columbia Southern University
12.2014
Associate of Applied Sciences -
Phillips Community College
Helena, Arkansas05.2007
Skills
- Proficient in Microsoft Office
- Fast learner and efficient with learning new tasks
- Effective prioritizing and time management skills
- Excellent verbal and written communication skills
- Good interpersonal and leadership skills
- Strong organizational skills
- Operations Management
- Budget Development
Activities Honors Leadership
- Bachelor’s Degree GPA 3.8 (2014)
- Promotion to Team Lead (2015)
- National Society of Leadership and Success Sigma Alpha Pi (2016)
- MBA Degree GPA 3.71 (2017)
- Promotion to Supervisor (2020)
Timeline
Owner/Operator
Ambria Collection LLC
03.2021 - Current
Returns & Quality Investigations Supervisor
AmerisourceBergen
03.2020 - Current
Lead Returns Coordinator
AmerisourceBergen
09.2018 - 02.2020
Returns Coordinator
AmerisourceBergen
09.2016 - 09.2018
Lead – Customer Care
AmerisourceBergen
06.2015 - 09.2016
Resume/Consulting Writer
NNK Consulting Services
06.2014 - Current
Client Support Representative II
AmerisourceBergen
08.2013 - 06.2015
Master of Business Administration - Project Management
American InterContinental University
Bachelor of Science in Information Technology -
Columbia Southern University
Associate of Applied Sciences -
Phillips Community College
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