Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Orange

Cheltenham,PA

Summary

Professional with deep experience in auditing and optimizing processes. Skilled in identifying inefficiencies, ensuring compliance, and implementing improvements. Strong focus on team collaboration, achieving results, and adapting to changing needs. Known for reliability, analytical thinking, and effective communication. Proficient in quality management systems and risk assessment methodologies.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

United Airlines
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Interventionist

School District Of Philadelphia
08.2023 - Current
  • Collaborated with teachers to assess needs, set objectives and discuss strategies.
  • Developed interventions for students currently struggling or at risk of falling behind.
  • Assessed and documented student progress with established goals.
  • Implemented tracking tools to evaluate successes and areas in need of improvement.
  • Gathered, organized and analyzed data on student needs and progress.
  • Enhanced knowledge by attending training and adopting new technologies.
  • Taught english and math to individual and small groups.

Substitute Teacher

Kelly Services
08.2022 - 06.2023
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Notary Signing Agent

Self Employed-Full- Time, 30-40 Hrs, Salary Varied
10.2018 - 07.2022
  • Checked documents and identifying credentials for all parties.
  • Generated reports, uploaded documents into digital storage and prepared client case affidavits.
  • Updated journal with names and dates for permanent record.
  • Met with clients in home environment to witness signings.
  • Supported timely and accurate administrative task completion.
  • Assisted in proper processing of up to 20-30 bookings monthly, encompassing multiple representatives.

Education

Bachelor of Science - Psychology

Florida Agricultural And Mechanical University
Tallahassee, FL
08.1994

Skills

  • Excellent attention to detail
  • Computer proficiency
  • Self-motivated
  • Patient
  • Recordkeeping abilities
  • Documentation skills
  • Documentation review
  • Operational excellence
  • Control testing
  • Quality management

Timeline

Customer Service Representative

United Airlines
02.2024 - Current

Interventionist

School District Of Philadelphia
08.2023 - Current

Substitute Teacher

Kelly Services
08.2022 - 06.2023

Notary Signing Agent

Self Employed-Full- Time, 30-40 Hrs, Salary Varied
10.2018 - 07.2022

Bachelor of Science - Psychology

Florida Agricultural And Mechanical University

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Natasha Orange