Natasha R. McConnell
Summary
- Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
- A motivated leader with the skills to prioritize and balance complex workloads in order to achieve results that surpass business expectations. Professional Summary: Responsible for managing product orders, contract application and invoicing while making important decisions for the company based on financials. Handles urgent, difficult situations that arise by using professional experience, teamwork and authority to resolve client problems.
- Exceeds customer expectations by constantly striving to streamline ordering processes by recognizing customer trends and building relationships with mill schedulers. Works with CSRs and sales team to remain ahead of the curve within the industry in order to find ways to obtain ultimate customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Ardent Mills, LLC
07.2014 - Current
- Serves as an account manager and dedicated representative for Food Service Accounts including Performance Foods Services, US Foods and various Emerging Nutrition accounts
- Responsible for over 100 customer locations, coordinating daily deliveries, order entry, contract building and invoicing, and overall account management
- Extensive knowledge of ERP systems needed to ensure customer satisfaction (COMS, Salesforce, US Salespad, Itrade, Flat Pricing Tool, GP, Microsoft D365 (order management system)
- Serves as SME for Canadian cross border accounts and EDI (electronic ordering system)
- Partners with Sales, Transportation, mill personnel and Logistics to guarantee ELEMEDS is achieved
- Performed interviews for over 20 potential CSR candidates; participated in hiring 10 CSRs while supervising small team from 2016-2018.
Customer Service and Supply Chain Representative
American President Lines, Ltd
03.2010 - 05.2014
- Primary customer support for issues involving the tactical movement of refrigerated cargo
- Book high value shipments and worked with Sales to ensure rates are in place to successfully transport and deliver import and export cargo
- Also verify bill of lading information is correct
- Answer 100+ incoming phone calls and emails each day to assist customers with bookings, container logistics, documentation and problem solving
- Coordinate with delivery team/truckers, outside terminals and freight cashier in order to ensure customer expectations and commitments are met.
Education
Bachelor of Arts Degree - Political Science
Grambling State University
Grambling, LouisianaSkills
- Excellent Negotiation Skills
- Operations
- Order Management
- Goals and Performance
Certification
Mental Health Aid
Affiliations
- Metro Deep
- BEAM-Black Excellence at Ardent Mills
- Mama's Who Hustle-2024
- Taxes by Tash
Timeline
Senior Account Manager
Ardent Mills, LLC
07.2014 - Current
Customer Service and Supply Chain Representative
American President Lines, Ltd
03.2010 - 05.2014
Bachelor of Arts Degree - Political Science
Grambling State University
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