Natasha Ragan
General Manager
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
General Manager
Titlemax / TMX Finance
Columbus, GA
02.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Store Manager
TitleMax / TMX Finance
Columbus, GA
11.2021 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
TitleMax / TMX Finance
Columbus, GA
07.2021 - 11.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Chat Project Coach-Supervisor
Afni Inc
Opelika, AL
02.2020 - 04.2021
- Reported regularly to managers on project budget, progress and technical problems.
- Recruited and oversaw at least 15 employees to achieve performance and quality targets.
- Monitored project progress, identified risks and took corrective action as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Mentor, Assistant Supervisor
Afni Inc
Opelika, AL
10.2019 - 02.2020
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Webchat Sales Agent
Afni Inc
Opelika, AL
08.2018 - 10.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Laundry Attendant
The Hotel, Auburn University & Dixon Conference Center
Auburn, AL
12.2016 - 06.2018
- Loaded and unloaded machines, ironed pieces and folded cleaned items.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Supported fellow staff members with delivery and pickup of customer orders.
Room Attendant
The Hotel, Auburn University & Dixon Conference Center
Auburn, AL
05.2015 - 12.2016
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Utility Steward
The Hotel, Auburn University & Dixon Conference Center
Auburn, AL
09.2014 - 05.2015
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Assisted servers by providing glassware and utensils to guests.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Documented kitchen inventory by reviewing stock and counting items.
Education
Bachelor of Science - Business Administration: Finance And Management
08.2016 - Current
Skills
Operations management
Timeline
General Manager - Titlemax / TMX Finance
02.2023 - Current
Store Manager - TitleMax / TMX Finance
11.2021 - 02.2023
Assistant Store Manager - TitleMax / TMX Finance
07.2021 - 11.2021
Sales Chat Project Coach-Supervisor - Afni Inc
02.2020 - 04.2021
Mentor, Assistant Supervisor - Afni Inc
10.2019 - 02.2020
Webchat Sales Agent - Afni Inc
08.2018 - 10.2019
Laundry Attendant - The Hotel, Auburn University & Dixon Conference Center
12.2016 - 06.2018
Auburn University - Bachelor of Science, Business Administration: Finance And Management
08.2016 - Current
Room Attendant - The Hotel, Auburn University & Dixon Conference Center
05.2015 - 12.2016
Utility Steward - The Hotel, Auburn University & Dixon Conference Center
09.2014 - 05.2015
Similar Profiles
Jasmine RampeyJasmine Rampey
Branch Manager at Opelika FinanceBranch Manager at Opelika Finance
James PlacekJames Placek
Regional Vice President at CCFI (TMX Finance)Regional Vice President at CCFI (TMX Finance)
William WelchWilliam Welch
General Manager at TMX Finance Family of CompaniesGeneral Manager at TMX Finance Family of Companies